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E-Commerce Answering Service

E-Commerce Answering Service

In today’s fast paced world, e-commerce businesses are on the rise. Day and night, all around the world customers are buying and selling without ever stepping foot into an actual store. Although increased consumer demand means more business for you, it also means an increased workload.

In today’s fast paced world, e-commerce businesses are on the rise. Day and night, all around the world customers are buying and selling without ever stepping foot into an actual store. Although increased consumer demand means more business for you, it also means an increased workload. As a business owner you have the option of hiring additional staff to assist with the workload; however, having extra employees being paid $10 per hour will cost you over $1500 per month; not to mention the added costs for health benefits and sick/personal time. What if you could keep the benefits of additional employees without extra costs; you can with an answering service.

VoiceNation Live is a smart, cost effective alternative to pricey employees. With VoiceNation Live there are no hidden fees or extra charges; each pricing made simple plan includes all services offered. Not only will VoiceNation Live offer you an answering service with a substantially smaller price tag, but VoiceNation Live’s operators go through a rigorous hiring process and are required to complete ongoing training. Answering phones professionally is what VoiceNation Live is all about, and you can rest assured that every call will be handled with the utmost care.

You may be wondering why an e-commerce business would need an answering service; after all, these businesses are electronically based. However, it doesn’t matter if your company conducts business via business-to-business or business-to-consumer; the fact of the matter is that the internet is growing. As the World Wide Web expands, more e-commerce businesses will come into being. In order for your company to remain at the top of all this competition you will need to make yourself more accessible and also set yourself apart from the competition. How do you do this; impress your customer. More and more in today’s automated world consumers are wanting to speak with a live person, not a machine. If your competitor offers live customer support and you do not, then there is a very real possibility that you will be losing business to your competitors. Also, when you utilize a live answering service like VoiceNation Live, you provide your customers the chance to ask questions before they buy. Simply providing you callers with basic customer support does a lot to increase customer loyalty.

When you choose VoiceNation Live you are choosing an answering service with the fastest pickup time in the industry. Why is this so important? Because when your phones are answered quickly it ensures you will not miss an important call. Also, VoiceNation Live runs a 24 hour call center. This means you will not have to worry whether or not you lost a sale simply because you were busy, asleep or on vacation when the phone rang. Day and night, including weekends and holidays, your calls will be answered by friendly and professional operators who can place orders for your callers or simply guide them through the buying process. Whether you need an answering service for simple order processing, lead collection or message taking, VoiceNation Live has a solution to fit your needs. Decide how you want to receive your messages, whether that’s via email, text, fax or all of the above. Also, you can manage your live answering service with VoiceNation Live’s online account management.

The right answering service for you is the one that meets your needs but will not cost you an arm and a leg. Call or go online today to see how VoiceNation Live can benefit your e-commerce business.

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