Professional Features Tailored for Law Offices
Exclusive Features for your Business
We’re the only answering service to offer online instant activation for your call center services. You don’t have to wait days to get your account up and running. Shhhh, that’s unheard of in this industry.
Simple Order Processing
Sometimes missing a phone call can cost you a sale or even a customer. Don’t chance it. With VoiceNation, our 24-hour answering service helps make missing a sale a thing of the past.
Free Call Patching
Commonly referred to as call transfer, call relay, or call forwarding service, call patching is a feature many of our customers need and we make it super easy to configure.
Why Live Answering Service?
As legal professionals, staying in constant communication with clients is crucial to the success of each case. Attentiveness to each and every client is essential to maintain the quality and integrity of a thriving law firm. Hiring a team of highly-trained telephone answering service representatives immediately allows for 24-7 coverage so you don’t miss any incoming client calls.
With VoiceNation, your law office can expect to receive 5-star service from the elite team of agents, each of whom undergoes extensive, daily training to answer calls professionally, every time. Our unique staff development program enriches each agent with superior skills that translate to you, the customer in the form of excellent customer service that you won’t find at any other answering service around.
Tap into the Power of Live Answering Service
VoiceNation specializes in serving some of the most successful lawyers and attorney firms in the country. Our legal industry trained live operators portray the professionalism and trust your callers expect and act as an extension of your firm. Many legal firms find that hiring a 24/7 answering service is less costly than hiring an in-house receptionist. With the added benefits of around the clock customer availability, help desk services, lead capture, and much more, VoiceNation will be your virtual receptionist and ensure all incoming calls are answered per your request.
How a Legal Answering Service Will Help Your Clients
First and foremost, live answering services connect your clients with real people whenever they call, making the experience warmer and easier to navigate. The dashboard Voice Nation provides makes it easier for you to navigate those messages too, and that means you will be better equipped to return calls promptly and organize your information easily, making it possible for you to have a better personal connection to each caller when you return calls, too.
How a Professional Answering Service Can Help Solo Practitioners
When someone calls an attorney, they often need immediate help. This means they will likely hang up and call someone else if an automated service picks up the call. With a live receptionist taking the caller’s information, the customer is more likely to feel confident the lawyer will call back and take care of the issue. More clients equal increased growth and more income for your firm.
Use Live Answering to Cut Costs and Increase Service for Your Firm
If you manage a law firm, it is time to start looking at whether you stand to make gains by downsizing your office staff and moving to a more efficient format like a live answering service. For smaller firms, this can be a make-or-break tactic that helps them get off the ground without incurring too much debt. For larger firms, it can be a great way to provide 24/7 attention to customers, streamlining your staff and allowing you to focus on retaining those key personnel you rely on most.
Deciding Between a Virtual and an In-House Receptionist for Your Firm
When it comes to managing your phones, the choice tends to boil down to one between a virtual reception service and a live receptionist there in the office with you. Each choice has its advantages, but if you are trying to manage a law firm with a small operating budget while still connecting with your clients effectively, you need to know that the virtual reception service does have a few advantages.
How a Legal Answering Service Boosts Your Firm’s Image
Your firm’s first impression to new clients tends to happen over the phone. That’s because online communications don’t tend to include the human touch people use when they make decisions about whether to do business with a certain firm or organization. That moment comes the first time they try to connect in real time, and it makes your phone service an important part of your overall communication strategy. Most businesses realize this, training staffers to answer phones and handle customers who come through the door with polish and professionalism.
What to Look for When Hiring a Legal Answering Service
Once you’ve decided to enlist the help of an answering service, the next step is to determine which one you want to hire. Each company has different strengths that may work well for your business, but there are certain things attorneys need to look for to offer the greatest benefit to their law firm.
A LEGAL MATTER IS CALLING…TRUST VOICENATION TO ANSWER YOUR LAW FIRM CALLS.
The growth and success of your law firm means taking care of your clients when they need you. Sometimes they need you but you can’t always be available to take their call. But we can. VoiceNation is here to help when legal matters call your office.
VoiceNation currently manages a large number of professional accounts in the legal industry with great success. We understand your clients’ needs are sensitive and our live operators are professionally trained for the legal industry. They act as an extension of your firm by providing high quality attorney answering services with care and confidentiality. With the time-sensitivity and confidentiality needed, the outstanding and professional agents at VoiceNation are ready to serve your clients at all hours of the day or night. After all, when a client knows they can speak to a live person 24-7, they’re much more likely to trust that they are being cared for.
For less than the cost of a full-time receptionist, VoiceNation can give your firm exceptional legal ive answering service that delivers the professionalism and trust you need and expect. Our unmatched answering service gives your clients round the clock access to your firm … we answer your legal calls 24/7. We also provide help desk services, lead capture, and more. When our live operators answer your calls, we can screen calls for you or your entire law firm, we can take messages, and even transfer calls to you. You tell us what services you need and when you need them. We take care of the rest. We work with you to create a custom plan to meet your needs and your client’s expectations. Live, 24/7 answering service for attorneys is the perfect way to polish your presence to potential clients and to most importantly serve the clients you already have.
LAW OFFICE ANSWERING SERVICE CUSTOMER SPOTLIGHT:
Law Office of Mansfield Collins
VoiceNation’s live answering solutions ensure professionalism and consistency for the Law Office of Mansfield Collins.
COMPLETE CONTROL OF YOUR INCOMING CALLS
With our online dashboard, you have complete online access to your account anytime of day. You can monitor your account, customize your call script for multiple situations, set public and privacy options, and much more.
A legal answering service for your firm gives you control and flexibility at an affordable price. The verdict is in and the case is closed…a partnership with VoiceNation is a win-win.
Because of the consistency in the high level of professionalism by the VoiceNation receptionist, clients are receiving a better experience with our law office and are recommending others.
Industries we Serve
Quality live answering service plans for your business.
What beats free? Well, not much. Get 30 minutes on us.
To begin your free, fully-functional 7-day trial, we just need a few details from you. You’ll be up and running in a few minutes. If you have any questions at all, please feel free to give us a call at 877.554.6222.
7-DAY FREE TRIAL
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Talk to us about a Custom Plan
For budgetary pricing, or to receive a custom quote, please call 877.554.6222 now, or fill in the form to schedule a call with a sales consultant.
VoiceNation Live Answering FAQ
No. VoiceNation services are based on a month to month agreement.
Each of our price plans (excluding 40 for 40 Quick Start) has a base monthly fee and a certain number of included live operator minutes. This base fee for each plan includes our entire suite of features bundled together. So, unlike most call centers who nickel and dime you with “a la carte” fees after charging a low monthly rate, VoiceNation charges a flat monthly rate so there are no surprises when you get your monthly bill.
Examples of these “a la carte” fees you can expect from other live answering companies are services like taking appointments, charging you for each call transfer/dispatch, charging a per minute fee for the entire time a patched call lasts, order taking, paging, voicemail, holiday or weekend fees, receiving faxes and even charging to send your messages to you any way other than email. With VoiceNation, there are no surprises.
Nope. VoiceNation does not believe in nickel and diming our customers. Unlike most call centers, VoiceNation only bills for operator call handling time. If your script requires us to transfer (patch) calls directly to you or your team members, there will be no additional per minute or per call fees. Once we have successfully connected you with your callers you are no longer being billed.
**Make sure to ask about this hidden charge when choosing your answering service.**
Once your order is processed, you will receive an email with a link to your online setup wizard. As soon as you complete your setup wizard, we will start answering your calls. It’s that easy.
All live answering accounts are billed in six second increments. We don’t round up to the next minute.
We bill by the minute rather than by the call so you pay for less time on calls lasting less than a minute.
The per minute charge if you go over your minutes is $2.49. All plans have the same per-minute overage charge.
The Message Only plan was designed for anyone who just needs message taking. If you have more advanced needs, like call transferring or on-call dispatching, you will need a different plan. To see a list of all plans and features, please see our pricing page.
Yes, you will be able to track your minutes online from your online account login. From the home page you will see the amount of minutes you have accrued as of 11:59 the previous day.
Yes, VoiceNation can order custom toll free vanity numbers. Your custom vanity toll free number can be used as your free VoiceNation number that is included with your account.
There is a one time charge of $75 to order a vanity toll free number. Vanity numbers are not available as local area code numbers, only toll free. To order a vanity number, search this site here or here and once you have found your number, proceed through the VoiceNation website ordering process. During the order there will be a field for you to enter your requested number. Please allow 5 business days for vanity numbers to be confirmed. We advise you not to advertise or give out your requested vanity number until we have emailed you to confirm your number has been reserved.