Small, medium and large companies benefit from a virtual phone service. VoiceNation Live’s virtual office answering service delivers remarkable value, professional customer service and timely messaging. Our professional virtual receptionists are trained to act as an extension of a company and provide appropriate, courteous and knowledgeable virtual answering services. Multiple benefits exist when companies contract with VoiceNation Live and take advantage of virtual receptionist services.
What Are the Benefits of Using a Virtual Phone Service?
The virtual phone service delivers a new world of opportunity in a technology-driven society. Virtual answering services provide business owners with financial, training and human resources benefits. VoiceNation Live’s virtual office answering service provides professional assistance to businesses in the legal, property management, education and real estate industries, to name a few. We also provide services for small or home-based businesses.
Virtual answering services deliver financial benefits in two ways: through the reduction of expenses associated with installing new phone systems and on-boarding new employees. The U.S. Bureau of Labor Statistics reports that receptionists earned a median annual salary of $26,000 per year in 2011. Installing a new phone system can cost hundreds or thousands of dollars, depending on business requirements. A virtual answering service reduces the initial costs because the equipment is already in place. In addition, the costs of recruiting, training and on boarding a new employee, especially for high-turnover positions, can become burdensome. VoiceNation Live’s energetic staff are trained professionals; we ensure each business receives high-quality service delivered by a professional receptionist. Virtual services establish business continuity at a reduced price.
How Can VoiceNation Live’s Virtual Receptionist Services Improve Customer Relations?
Multiple studies show that customers who experience poor service or receive a below average product simply never contact a company again—they take their business elsewhere. VoiceNation Live’s virtual receptionist services deliver 24-hour service, seven days per week. Many companies employ one to two receptionists on a full- or part-time basis. In some situations, the receptionist is unavailable to answer the telephone, such as during lunch breaks. Consequently, a company’s phone system may go unanswered. VoiceNation Live employs a large number of virtual receptionists. As a result, incoming business calls always receive a polite, courteous and professional answer. Building customer relationships takes time, effort and commitment and VoiceNation Live provides each company a qualified receptionist. Virtual services improve a company’s customer relationships through availability, professionalism and consistent call and message routing.
What Features Does VoiceNation Live Offer?
VoiceNation Live offers a number of features and flexible payment options in addition to providing a receptionist. Virtual features delivered by our team include customized service; we use a company’s script to answer calls and provide intelligent responses to customer questions. Businesses can reduce their faxing costs by taking advantage of our free inbound virtual fax service. Our call screening service ensures business executives receive their calls and know who is on the other end of the line. We also provide message relay features that deliver accurate and timely messages left by customers and clients. Following are a few of the services we offer:
- After Hours On Call: We answer business calls 24/7, even during holidays.
- Requests for Literature: Our trained professionals can take customer information, plug it into an existing company database and ensure your staff acquires accurate information.
- Help Desk Assistance: If your company offers a technical product, our staff can manage support calls and submit trouble tickets using the company’s online ticket system.
VoiceNation Live’s virtual phone service delivers professional virtual answering services. Our highly qualified virtual receptionists act as an extension of a company’s personality and provide appropriate support services in a range of situations. VoiceNation Live’s virtual office answering service ensures businesses build, manage and maintain their professional image.