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Law Office of Mansfield Collins

Law Office of Mansfield Collins

VoiceNation's live answering solutions ensure professionalism and consistency for the Law Office of Mansfield Collins.

“Because of the consistency in the high level of professionalism by the VoiceNation receptionist, clients are receiving a better experience with our law office and are recommending others.” – Mansfield Collins, Law Office of Mansfield Collins

Background

Law office of Mansfield Collins offers legal representation in criminal and civil matters. Mansfield Collins has over 29 years of legal experience.

Business Challenge

The Law Office of Mansfield Collins had specific and detailed phone requirements when outsourcing their calls to a live answering service. The firm needed a solution where all incoming calls could be answered 24 hours a day consistently and professionally. By offering their clients 24/7 phone support, they would increase customer satisfaction and capture all new leads they were previously missing by only offering callers voicemail when they were not available or staff members called in sick.

The VoiceNation Complete Solution

Law Office of Mansfield Collins chose VoiceNation to be an extension of their firm due to price and the quality of service. VoiceNation's live answering solutions have increased business and allows the firm to offer consistent and professional service around the clock to clients and prospective clients.

“Because of the consistency in the high level of professionalism by the VoiceNation receptionist, clients are receiving a better experience with our law office and are recommending others,” states Mansfield Collins.  

VoiceNation's live answering service has proven to build a more professional reputation surround the firm and cause day to day business operations to run more efficiently. The online dashboard makes it easy to respond to messages and prioritize them. Messages are also received via email for convenience.

Mansfield Collins reports, “I have never received a negative remark from a caller about my live receptionist service.”

Results

  •  – 24 hour availability
     – Professionalism increased while providing consistent service
     – Enhanced overall customer experience
     – Sales increased
     – Sick leave is no longer a concern

“VoiceNation is never absent, always consistent, courteous and reliable.” – Mansfield Collins, Law Office of Mansfield Collins

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