Outbound Call Center Services
Business owners appreciate our outbound call center services at VoiceNation. One of the services we offer is live message relay. When an operator takes a phone message from a customer or vendor, he or she immediately conveys the message to the business owner. Listed below are other outbound call center services that we offer at VoiceNation.
Our operators are able to screen calls from customers; then they direct the call to the appropriate person, whether it’s the director of human resources or the general manager, in the company. Call screening contributes to the image of a business so it’s important for the operator to maintain a professional attitude at all times over the phone. Our operators transfer the calls of customers and vendors with accuracy as well as efficiency. Most people know the feeling of calling a business only to be directed numerous times to the wrong individual. Our operators in our outbound call centers are trained at handling and transferring calls.
Another one of our services is outbound call center software. Monitoring software can benefit business owners by allowing our managers to keep track of the inbound calls. The details of a call are also monitored with the help of outbound call center software. Various statistics recorded by this software allows us to better serve our customers.
At VoiceNation, we charge reasonable prices to business owners who want to utilize our call center. Outbound call services are an important part of efficiently handling calls. We have a variety of price plans to meet the needs for any type or size of business. A business owner may sign up for our outbound call center services and then upgrade the plan according to their needs. We explain the details of each of our price plans and assure our customers that they will not encounter any hidden fees! Our team of operators is ready to help business owners manage their callers in a professional manner. By hiring VoiceNation, business owners are free to take care of more pressing matters while expanding the growth of their company.
We have an extensive training program for our operators. Every call handled through our call center, outbound or inbound, is treated with a sense of urgency. Our operators learn the importance of professional telephone etiquette. They understand that their behavior and attitude reflects the business they are representing. In many cases, our operators are the first introduction a customer has to a particular business. We make sure that courtesy and professionalism are top priority in our operator training program.
A business owner who signs up with our outbound call centers at VoiceNation can save on the costs of hiring new employees. Instead of interviewing and training a new employee, business owners can take advantage of our team of professional operators. An employee hired to handle phone calls may call in sick, take a few days off, or even quit. If this occurs, a business owner may miss important calls or even suffer lost business opportunities. At VoiceNation, there are always capable operators available to handle calls at our call centers. They are responsible, prepared professionals ready to go to work for your business!
Our VoiceNation webpage contains a lot of information including price plans, which are straightforward, and a FAQ page. We invite you to look over all of our services to see what we can do to help your business grow!
For information related to outbound call services, please visit:
- Information on Call Software
- Six Easy Tips for Professional Telephone Etiquette (PDF)
- Easy Suggestions to Remember Concerning Telephone Etiquette