Establishing and running a small business requires a great deal of time and effort, and as a result, you may not always have time to take every phone call that comes in. Sales calls, client inquiries and the dozens of other calls that flow into your business on a daily basis all require your attention, which may make it difficult for you to focus on growing your company. Small business call screening may be a viable solution when it comes to handling the influx of calls you receive, and there are a number of advantages to this type of service that may surprise you.
A Constant Presence for Your Clients
When you run a small business, you need to spend time growing your client base, generating new ideas for products and services and ensuring that your finances are stable. As a result, answering the phone may take a backseat to these projects. However, ignoring client calls and sending them straight to voice mail may make valuable customers feel as if they do not matter to you, and this could result in a loss of business. Call screening would ensure that important calls come through to you, and those that are less important are fielded by a friendly, live service that would make any customer feel well cared for.
Service After Hours
Whether you are on a meal break, taking a vacation or need to handle an emergency at home, you cannot always be there to answer your clients’ calls 24 hours a day. A virtual receptionist can be a huge asset in this case, as he or she will answer calls in your place and then prioritize your messages according to whichever plan you chose. This will allow you to receive urgent or high-priority messages when you are away from the office and get in touch with those who support your business.
Save Valuable Time
Running a small business requires that you prioritize your time in order to make the most of it, especially if you expect your company to grow. Small business call screening will allow you to do this, as you can avoid taking calls that you know will waste your time and include:
- Cold sales calls
- Recorded spam calls
- Non-business calls that do not require your instant attention
For example, if an insistent salesperson contacts you several times a week to sell you a product you might have sampled but have since decided you are not interested in, having a company in place to screen your calls can keep this time-wasting individual at bay. After all, time truly is money when it comes to owning a small business, and avoiding phone calls that eat up a lot of your day will help you make the most of your productive time.
Build a Plan Around Your Small Business
It is wise to be frugal when building your small business, but a virtual receptionist may be more affordable than you think, especially when you have the ability to pick and choose your services and build a call screening plan around your most important needs. For example, if you would only like calls screened while you are away from the office or when you are at lunch or in meetings, you can create a custom plan around your day, even if the times might change later on. This kind of flexibility may help you save money and give you the peace of mind that comes with knowing each and every call that comes into your business is being handled with efficiency and in a way that will make customers happy they phoned.
No matter the nature of your company, using a small business answering service to screen your calls may help you better manage your time and keep your customers happy. To maximize the benefits of this service, it is important to carefully consider which features will be the most helpful before you commit to a plan. Check out our simple, straightforward plans and pricing and be up and running in about a minute with our instant activation, or give us a call and chat with one of our answering service experts today! 1-877-774-1717