When customers need to get in contact with you, they are looking for quality customer service. No matter what kind of business you’re in, it is impossible to give customers the white glove treatment they deserve when you have a machine to answer and direct their calls. The cold, lifeless robotic voice can actually make people who are already upset or angry even more upset, and it is often the case that people will give up when they are directed from one automated response to another. Or, just think…you spent all of that money on an amazing ad to bring in people and sales, then they call and get…a voicemail and not a real person…disappointing. The best way to show the optimal level of service to your customers is with VoiceNation’s answering service. Here at VoiceNation, we have live representatives that can be available to answer phone calls at any hour of the day, any day of the week, any day of the year. Customers who experience empathy and conversation with an actual person will have a much better time. When customers are satisfied with the service they receive, it inspires loyalty to your product. If you want to provide customers with the best customer service but don’t want to hire the staff to sit and answer calls all the time, VoiceNation can provide you with a specialized team that uses a customized script, can learn the ins and outs of your company, and are able to direct calls to the appropriate expert.
The Reasons Why Top Companies Use Live Answering
You don’t want to lose customers simply because you don't have the bandwidth or time to a have a real person answer the phone when someone calls your company. There are many advantages to setting up a partnership with VoiceNation, some of which are explored below.
- Solve Problems Efficiently: When you have a mechanized system set up, customers often have to use hard-to-detect voice commands or press numbers on the dial pad in order to navigate through a system that makes them feel like they aren’t really being cared for. The categories set up by these kinds of systems attempt to divide potential customer situations into a few broad categories that can be pushed into one touchtone number or another. When customers speak with an actual person, they will be getting the best kind of customer service because that person can actually listen to the customer’s problem and devise a solution or decide where to best direct the customer. This way, you can deal with a high volume of calls much more quickly while simultaneously making customers happier. This is a win-win for you and your customers.
- Empathy Is Important: The small amount of money you might spend on having actual representatives will lead to a much happier and more loyal customer base. Not only does this give people a better experience working with your company, but it translates to you making more money in the long term because people will talk about how reliable and helpful their experiences were when they called in to your company. While a robot might exacerbate an already irate caller, an actual person is likely to be able to take a tone that will assure and relax the caller.
- Respond Correctly and Promptly: Sometimes people get the wrong number or make a call when they really were looking for something different. If you have an automated customer service system, every call will be logged in your system. This can get cumbersome. A real person can listen to what is going on and decide based on your specific need who and where they need to direct the call, saving you time and making everything run more smoothly.
- Real, Live, Breathing Humans: Bottomline is that a real person will always trump a machine or automated system…no if's and's or but's! We take great pride in who and how we hire and train our staff so that they will handle your customers and calls in a professional, realistic way to make your customers feel right at home with YOUR business. A personal, caring, human touch will give the extra boost to your business.
Customer loyalty can be easy to earn when you use VoiceNation’s live answering service. Truly great companies pride themselves on the level of customer service offered, and with VoiceNation as part of your team, you will be stepping the service you provide up to that higher level. Check out our simple, straightforward plans and pricing, and be up and running in about a minute with our instant activation, or give us a call and chat with one of our answering service experts today! 1-877-774-1717