Legal answering service
Empowering your law firm
Never miss a call with VoiceNation’s legal answering service. Highly skilled operators will perform your legal intake and qualify your leads. Free up time while capturing every lead.
When new clients call, we’ll do your intake. We’re your legal receptionist at a fraction of the cost.
We make it our business to know your business, which means we’ll only send you the leads you want.
Return calls on your smartphone with your business line. This keeps your personal number private!
Uniquely tailored for all industries
Bring in more clients with our unique features
Extend your business hours with 24/7 live answering, including weekends and holidays.
You’ve got enough on your plate. Let us handle your legal intake while you focus on your cases.
We represent your business with your words for the best client experience.
Turn your calls into more leads with our insightful reports and analytics.
Say no to outsourced call centers! Our operators are 100% US based.
We charge less because we work smarter and more efficiently than those other guys.
We streamline your lead funnel by sending only qualified leads to you.
Serve a diverse client base with our bilingual operators. This feature is free with your plan.
Tap into the Power of Live Answering Service
VoiceNation specializes in serving some of the most successful lawyers and attorney firms in the country. Our legal industry trained live operators portray the professionalism and trust your callers expect and act as an extension of your firm. Many legal firms find that hiring a 24/7 answering service is less costly than hiring an in-house receptionist. With the added benefits of around the clock customer availability, help desk services, lead capture, and much more, VoiceNation will be your virtual receptionist and ensure all incoming calls are answered per your request.
How a legal answering service will help your clients
First and foremost, live answering services connect your clients with real people whenever they call, making the experience warmer and easier to navigate. The dashboard Voice Nation provides makes it easier for you to navigate those messages too, and that means you will be better equipped to return calls promptly and organize your information easily, making it possible for you to have a better personal connection to each caller when you return calls, too.
How a Professional Answering Service Can Help Solo Practitioners
When someone calls an attorney, they often need immediate help. This means they will likely hang up and call someone else if an automated service picks up the call. With a live receptionist taking the caller’s information, the customer is more likely to feel confident the lawyer will call back and take care of the issue. More clients equal increased growth and more income for your firm.
Use Live Answering to Cut Costs and Increase Service for Your Firm
If you manage a law firm, it is time to start looking at whether you stand to make gains by downsizing your office staff and moving to a more efficient format like a live answering service. For smaller firms, this can be a make-or-break tactic that helps them get off the ground without incurring too much debt. For larger firms, it can be a great way to provide 24/7 attention to customers, streamlining your staff and allowing you to focus on retaining those key personnel you rely on most.
Deciding Between a Virtual and an In-House Receptionist for Your Firm
When it comes to managing your phones, the choice tends to boil down to one between a virtual reception service and a live receptionist there in the office with you. Each choice has its advantages, but if you are trying to manage a law firm with a small operating budget while still connecting with your clients effectively, you need to know that the virtual reception service does have a few advantages.
How a Legal Answering Service Boosts Your Firm’s Image
Your firm’s first impression to new clients tends to happen over the phone. That’s because online communications don’t tend to include the human touch people use when they make decisions about whether to do business with a certain firm or organization. That moment comes the first time they try to connect in real time, and it makes your phone service an important part of your overall communication strategy. Most businesses realize this, training staffers to answer phones and handle customers who come through the door with polish and professionalism.
What to Look for When Hiring a Legal Answering Service
Once you’ve decided to enlist the help of an answering service, the next step is to determine which one you want to hire. Each company has different strengths that may work well for your business, but there are certain things attorneys need to look for to offer the greatest benefit to their law firm.