Real Estate Answering Service

Real Estate Answering Service

Choose the Best Real Estate Answering Service for Your Business

From 24/7 live answering to message-taking to call patching, we have your real estate business covered. When you work with Quality Answering Service, you can feel secure in the knowledge that your important calls will be professionally handled, any time of day or after hours. Sign up for a free seven-day trial today to experience the benefits of our real estate call answering service!
Voicenation ATSI 2017 Award of Excellence

Exclusive Features for Real Estate Agencies

Instant Activation

QAS is the only real estate call answering service that offers call center services with instant online activation. That means that you won’t have to wait to get started with our services.

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24/7 Service

We offer high-quality virtual phone service whenever you need it, 24 hours a day and every day of the year, even on weekends and holidays.

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Simple Request Processing

Missing a call can sometimes cost you a client. Don’t risk it: Our 24-hour answering service can make disappointing a potential client a distant memory.

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Call Patching

Call patching, also known as call relay, call transfer, or call forwarding, is a popular feature with our customers, and we make it easy to set up.

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Local or Toll-Free

Your phone number can make an impression on potential clients, and we can help make sure it’s a positive one. Choose either a local or toll-free number to boost your agency’s image.

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Improved Dashboard

Our dashboard allows you to make updates to your on-call schedule, messages, employee profiles, and more on the fly.

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Manage On-Call Schedules

You can update your on-call schedule easily at any time. You’ll never need to worry about last-minute schedule changes again!

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Detailed Reports

Export detailed reports that show your incoming calls by when they were received, billable time, region, frequent callers, and more.

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Why Use Quality Answering Service?

For real estate professionals, it’s crucial to be able to stay in contact with clients at all times. Being attentive to the needs of your buyers and sellers is key to providing the best possible service and earning referrals. Choosing to hire a professional real estate call answering service will ensure that you never miss a call from your clients and can follow up with them as quickly as possible.

With Quality Answering Service, your real estate office will get five-star service from our highly skilled team of customer service agents, each of whom is extensively trained to answer calls professionally every time. Our staff development program gives each agent superior customer service skills, allowing them to provide the best possible service for your clients. You won’t find this level of expertise at any other real estate answering service!

njoy the Benefits of Our Live Answering Service

QAS serves some of the top real estate businesses in the country, and our professional operators are given industry-specific training to ensure that they can act as a seamless extension of your business. Many real estate offices also find that hiring an answering service saves money over hiring an in-house receptionist. QAS also offers around-the-clock availability and lead capture, and we’ll ensure that all calls are answered according to your specifications.

How a Real Estate Answering Service Will Help Your Clients

Live answering services can connect your clients with a real person whenever they call, making their experience warmer and easier. The dashboard QAS provides also helps you to navigate client messages, so you will be better equipped to return client calls promptly and have a better personal connection with each caller.

How Our Answering Service Can Assist Solo Agents

When a person calls a real estate agent, they want answers to their questions quickly. This means that they will probably hang up if an automated service picks up the phone. With a live receptionist taking their information, the client is more likely to feel confident that their real estate agent will call back and address their issue.

Lower Costs and Increase Service With Live Answering

If you run a real estate agency, it’s a good time to consider whether you could become more efficient by downsizing your staff and signing up for a real estate answering service. For smaller agencies, this can be a make-or-break move that helps them to be more profitable or grow their business without incurring too much debt. For larger businesses, our services can provide 24/7 attention to customers, streamlining your staff and letting you focus on retaining the key personnel you rely on most.

Deciding Between a Virtual and an In-House Receptionist for Your Firm

When it comes to managing your phones, the choice tends to boil down to one between a virtual reception service and a live receptionist there in the office with you. Each choice has its advantages, but if you are trying to manage a law firm with a small operating budget while still connecting with your clients effectively, you need to know that the virtual reception service does have a few advantages.

How a Real Estate Answering Service Improves Your Image

While potential clients may find you online, they’ll form their first impression of you the first time they try to connect in real-time, on the phone. The professionalism of the person who answers that call is an important part of your communication strategy. Our expert service agents can help you to put your best foot forward when new clients call.

What to Look for When Hiring a Real Estate Answering Service

Once you’ve decided to enlist the help of an answering service, the next step is to determine which one you want to hire. Each company has different strengths that may work well for your business, but there are certain things attorneys need to look for to offer the greatest benefit to their law firm.

Keeping Agents Connected to Buyers and Sellers

Day or night, someone is always looking for a home. As a professional in the real estate industry, your business is directly tied to your availability to your clients. You never know when an important call will come in, but you sure don’t want to miss it. That’s why you need a reliable real estate call answering service like QAS to keep you connected to buyers and sellers.

No matter whether you are an individual agent or part of an agency, your calls are a vital piece of the puzzle in your business. Whether it’s an inquiry on a rental property, a new home, or an open lot, you’ll tend to get a steady flow of calls. What happens if a prospective buyer or seller calls and you are on another call? Will the caller leave a message including their contact information, or will they call someone else? It can be downright impossible to answer every call when you are managing multiple listings, attending open houses, conducting showings, coordinating closings, and handling all of the other details you need to deal with to run your business. QAS can help keep you on the move. When you allow our real estate answering service to help field your calls, you can make sure you don’t miss another potentially profitable call. Our U.S.-based operators are industry-trained and answer your calls promptly. They can provide property information, forward your calls to you, capture new leads, or just take detailed messages. You tell us what you need and we’ll do the rest.

Our real estate answering service can be customized to meet your needs so you stay well-informed. You’ll have complete access to your account through the online dashboard, so you’ll be able to track your messages, update your call script, and more, whether you’re in the office or a remote location.

We know real estate is more than clients looking to purchase a new home or sell their current one. Investors, developers, and brokerage firms play a big role in this industry, too, and with our 24/7 real estate call answering service, you can stay in constant communication with all of these vital contacts.

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Because of the consistency in the high level of professionalism by the VoiceNation receptionist, clients are receiving a better experience with our law office and are recommending others.

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Quality live answering service plans for your business.

Try Our Best-in-Class Real Estate Answering Service for Free Today

We'd love to chat with you! Call 1-877-554-6222 today to speak with us about our flexible plan options. You can also sign up for a seven-day free trial of our real estate answering service, so you can experience the benefits of QAS for yourself before you commit. Soon, you'll see why so many businesses trust us to provide live answering solutions!

Talk to us about a Custom Plan

For budgetary pricing, or to receive a custom quote, please  call 877.554.6222 nowor fill in the form to schedule a call with a sales consultant.

VoiceNation Live Answering FAQ

No. VoiceNation services are based on a month to month agreement.

Each of our price plans (excluding 40 for 40 Quick Start) has a base monthly fee and a certain number of included live operator minutes. This base fee for each plan includes our entire suite of features bundled together. So, unlike most call centers who nickel and dime you with “a la carte” fees after charging a low monthly rate, VoiceNation charges a flat monthly rate so there are no surprises when you get your monthly bill.

Examples of these “a la carte” fees you can expect from other live answering companies are services like taking appointments, charging you for each call transfer/dispatch, charging a per minute fee for the entire time a patched call lasts, order taking, paging, voicemail, holiday or weekend fees, receiving faxes and even charging to send your messages to you any way other than email. With VoiceNation, there are no surprises.

Nope. VoiceNation does not believe in nickel and diming our customers. Unlike most call centers, VoiceNation only bills for operator call handling time. If your script requires us to transfer (patch) calls directly to you or your team members, there will be no additional per minute or per call fees. Once we have successfully connected you with your callers you are no longer being billed.

**Make sure to ask about this hidden charge when choosing your answering service.**

Once your order is processed, you will receive an email with a link to your online setup wizard. As soon as you complete your setup wizard, we will start answering your calls. It’s that easy.

All live answering accounts are billed in six second increments. We don’t round up to the next minute.

We bill by the minute rather than by the call so you pay for less time on calls lasting less than a minute.

The per minute charge if you go over your minutes is $2.49. All plans have the same per-minute overage charge.

The Message Only plan was designed for anyone who just needs message taking. If you have more advanced needs, like call transferring or on-call dispatching, you will need a different plan. To see a list of all plans and features, please see our pricing page.

Yes, you will be able to track your minutes online from your online account login. From the home page you will see the amount of minutes you have accrued as of 11:59 the previous day.

Yes, VoiceNation can order custom toll free vanity numbers. Your custom vanity toll free number can be used as your free VoiceNation number that is included with your account.
There is a one time charge of $75 to order a vanity toll free number. Vanity numbers are not available as local area code numbers, only toll free. To order a vanity number, search this site here or here and once you have found your number, proceed through the VoiceNation website ordering process. During the order there will be a field for you to enter your requested number. Please allow 5 business days for vanity numbers to be confirmed. We advise you not to advertise or give out your requested vanity number until we have emailed you to confirm your number has been reserved.

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