Well, the simple answer is yes. Trust us! We have been in the answering business for a long time and understand exactly where you are as a business owner.
Running a business can be stressful. There are so many decisions that have and need to be made on a daily basis. Staffing your business is just one of those decisions. If you make the wrong decision in choosing the employees who answer the phones for your business can have a profound effect on its success. Your customers are the core of your business and are the lifeblood to keep it going and growing. The number one responsibility of your employees is to take care of your customers. Now there are two routes you can go with this, a more traditional one where you have your own customer service reps, sales peoples, and a receptionist in the front office. Or, you can have a variety of receptionist and numerous customer service reps, 24×7 at a fraction of the cost and effort on your side. This is exactly where a business answering service, like VoiceNation, comes into play.
Below are just a few of the reasons why you should choose VoiceNation as answering service to handle your calls and business for you:
24x7x365 – All Year Round!
Our live answering service was designed to take care of your business when you are there and when you are not. You no longer would have to worry about the staffing needs to make sure your business can function or if your customers will be taken care of. A typical in-house employee only works about 8 (8.5 if you are lucky) hours a day, 5 days a week. Plus, when you throw in breaks, lunchtime, meetings, holidays, vacation time, sick time (I can keep going…), the time of actually working goes further down. With the call center here at VoiceNation, our customer service reps are always available to take your calls. You don’t have to worry about sick days, vacations, or holidays ever again.
It costs less!
When you start comparing the costs between having on-site employees to using a business answering service, it is a no-brainer. For a full-time, in-house customer service rep that is paid $10 an hour it will cost you about $1600 per month, not including holiday or overtime pay. And let’s not forget, insurance sick time, or other benefits. That is just for ONE representative. Compare this to using one of VoiceNation’s most popular plans, the Executive Plan, at just $449 a month. This would free you up significantly to reinvest in your business, provide more for you customers, and give you a whole army of professionally trained call experts to take care of your business.
White Glove Treatment
When you choose VoiceNation, you are choosing an elite, professional answering service that only has the best call center reps working for your business. Interviewing, hiring, and training can be a pain when you are trying to run and grow a business. Who has time for that, right? Over time, we have learned and developed a process that is streamlined and thorough to allow us to only hire the best of the best, and then we put the call center reps through an extensive onboarding process and then daily staff development training. This is something that would be next to impossible for a small or even medium-sized business to handle AND take care of the day-to-day operations. But, you reap the benefits of our training system. Don't just take our word for it, according to Clutch Research, VoiceNation is the highest rated live answering service in the industry.
These are just a few highlights of why it just completely makes sense to use a live answering service compared to hiring on-site employees. Start tapping into all of the awesome benefits of using VoiceNation to grow your business and take care of your customers today!
Take advantage of our 7-day free trial and see how we can help you out starting now!