Severe weather can affect almost any region of the United States, and depending on where your business is located, it can arrive without warning. Heavy rain, winds, and even sleet and snow can affect the power in your area and put your company phone out of service before you know it. This can have a seriously negative effect on your business, so it is wise to have a backup plan in place. An answering service that provides disaster recovery can help keep your company’s phone up and running, even when bad weather strikes.
Plan Ahead for the Welfare of Your Business
When bad weather hits and you must deal with high winds, flooding and other types of natural disasters, finding a company that can help you keep your business phone operational may be difficult. This is why it is wise to plan ahead and have an emergency strategy in place. For example, if you own a towing business and the area near your business floods because of a heavy rain, customers who are trying to reach you for towing services may not be able to get ahold of you. However, when you put disaster recovery in place before trouble strikes, you will have greater peace of mind when it comes to getting business calls that keep your company running smoothly.
Prioritize Your Calls With Call Forwarding
After a disaster befalls your business, there is much to do, and answering your business phone may not be the priority it once was. You will have to meet with your insurance representative, fill out forms and spend time faxing and calling clients as you try to reschedule appointments that will keep your business afloat. Having your business calls forwarded to a live answering service will allow you to prioritize your messages and get back to those that are the most urgent quickly. This way, there is less of a chance that you will lose important clients during the period of adjustment that usually occurs when disaster strikes.
Live Voices, Not Voicemail
While it is surely your intention to take care of your customers personally, when you are faced with an emergency, answering each call may not be possible. As a result, you may have to let a ringing phone go to automated voicemail. However, not all customers may react favorably to this and might become frustrated enough to look for what they need elsewhere. Losing clients does not have to be an eventuality when you are recovering from a fire or flood, especially when having an answering service in place can help to alleviate this issue and allow your clients to speak to a real person, not a machine, and receive a number of services that may help them reach you faster, such as:
- Faxing information
- Call forwarding and transfer
- Assistance with online orders
An answering service may help keep your customers happy when you cannot be there to do it yourself, especially in the event of an emergency.
Personalized Service Options
Not only can an answering service provide you with disaster recovery, you will typically be offered a variety of options when it comes to how you want your calls answered. For example, you can request that all of your calls be answered live so the service can better help the callers fulfill their needs instead of being sent directly to voicemail. Other options may include voice mail forwarding to your personal cell phone, talk-to-text services and the transfer of high-priority calls you cannot afford to miss.
No matter where your business is located, having disaster recovery in place may help keep your business up and running, even when you are facing a crisis. Because every business is different, you may want to consider which services might suit your company best before making a final choice.
Let VoiceNation help protect your business. Check out our simple, straightforward plans and pricing and be up and running in about a minute with our instant activation, or give us a call and chat with one of our answering service experts today! 1-877-774-1717