Legal / Agreement and Acknowledgment of Terms of Service
THE SERVICES PROVIDED BY VOICENATION ARE PROVIDED ON A MONTH-TO-MONTH BASIS AND THE AGREEMENT BETWEEN YOU AND VOICENATION FOR THE USE OF THESE SERVICES WILL AUTOMATICALLY RENEW ON A MONTHLY BASIS UNTIL CANCELED OR OTHERWISE TERMINATED BY YOU OR BY VOICENATION. YOU WILL AUTOMATICALLY BE CHARGED EACH MONTH FOR THE SERVICES YOU HAVE SELECTED UNTIL THE USE OF THOSE SERVICES ARE CANCELED OR OTHERWISE TERMINATION. PAYMENT FOR VOICENATION’S SERVICES ARE AUTOMATICALLY CHARGED EACH MONTH TO THE CREDIT CARD YOUR HAVE ON FILE WITH VOICENATION. YOU MAY CANCEL YOUR SERVICES WITH VOICENATION AT ANY TIME BY GIVING 30 DAYS’ ADVANCED NOTICE TO VOICENATION. ONCE YOUR SERVICES HAVE BEEN TERMINATED, VOICENATION WILL NOT CHARGE YOU FOR FUTURE, ONGOING SERVICES UNLESS AND UNTIL YOU REESTABLISH SERVICES WITH VOICNATION. CANCELATION OF YOUR SERVICES MAY BE CARRIED OUT THOUGH YOUR ONLINE DASHBOARD at http://dashboard.voicenation.com OR BY CONTACTING VOICENATION BY MAIL, E-MAIL, FAX, OR PHONE USING THE FOLLOWING CONTACT POINTS:
5089 BRISTOL INDUSTRIAL WAY, STE C
BUFORD, GA 30518
EMAIL: [email protected]
FAX: (678) 318-1924
1. USE OF SERVICES / CUSTOMER RESPONSIBILITIES
1.1 You are fully responsible for the contents of your transmissions through our telephony/internet services (the "Services"). This applies to all services offered by VoiceNation, to include voicemail, internet fax, virtual pbx, live answering, and any other related service we offer. VoiceNation simply acts as a passive conduit for you to send and receive information of your own choosing. However, VoiceNation reserves the right to take any action with respect to the Services that VoiceNation deems necessary or appropriate in its sole discretion if VoiceNation believes you or your information may create liability for VoiceNation, compromise or disrupt the Services for you or other Customers, or cause VoiceNation to lose (in whole or in part) the services of VoiceNation' ISPs or other suppliers. The Services make use of the telephone network and Internet for you to send and receive information of your own choosing. As a result, your conduct is subject to both PSTN and Internet regulations, policies and procedures.
1.2 You agree that if you have any problems or questions regarding my service that you will contact VoiceNation for assistance, and you agree not to dispute any charges from VoiceNation unless you have already attempted to rectify the situation directly with VoiceNation through direct written contact with VoiceNation using the contact information supplied in this Agreement. You agree that any credits offered by VoiceNation will not be refunded to my credit card, but will be applied to my account with VoiceNation. You agree to inform VoiceNation of any change (including expiration date) in my credit card information, which may be required in writing. You agree to provide true, current, accurate and complete customer information as prompted by the registration form, and you agree to notify VoiceNation promptly of any changes to this information as required to keep it current, complete and accurate. You guarantee and warrant that you are the legal cardholder for this credit card and that you are legally authorized to enter into this recurring billing agreement. You agree that termination of this recurring credit card authorization must be in writing to VoiceNation, either through use of the online account management dashboard or thought written communication with VoiceNation.
You represent and warrant that you are at least 18 years of age or, as applicable, the age of majority in the state or province in which you reside, and that you possess the legal right and ability to enter into this Agreement. You agree to be financially responsible for your use of VoiceNation Services (as well as for use of your account by others, including minors living with you) and to comply with your responsibilities and obligations as stated in this Agreement.
You must obtain and pay for all equipment and third-party services (e.g., Internet access and email service) required for you to access and use the Services.
2. Disclaimer of Representations or Warranties
2.1 The documents, graphics and images published at this Web Site could include inaccuracies or typographical errors. Additionally, we reserve the right to modify the information contained in this Web Site without notice. We make no commitment, however, to update the information contained in this Web Site.
2.2 TO THE EXTENT PERMITTED BY LAW, INFORMATION ON THIS WEB SITE AND ALL OF THE SERVICES PROVIDED BY VOICENATION IN CONNECTION WITH OR AS DESCRIBED IN THIS WEB SITE ARE PROVIDED ON AN "AS IS" “WHERE IS” BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
2.3 This site may contain links to other Web Sites which are completely independent of this Web Site. We make no representation or warranty as to the accuracy, completeness or authenticity of the information or opinions contained in any such linked Web Site, and any link to another Web Site shall not in any manner be construed as an endorsement by us of that Web Site, or of the products or services described therein.
2.4 Users of this Web Site should not rely upon opinions expressed at this Web Site when making business, financial, personal or other decisions. Additionally, we do not endorse the opinions of third parties expressed on linked Web Sites.
2.5 VoiceNation has no control of the content of the information passing through the Services. VoiceNation does not:
* Represent or endorse the accuracy or reliability or any opinion, advice or statement made through the Service;
* Assume liability for any harassing, offensive or obscene material distributed through the Service by you or others under your account,
* Assume any liability for any material distributed through the Service by you or others under your account which is distributed in violation of any third party's copyright or other intellectual property right.
* Assume liability for claims concerning unsolicited fax, email or voice messages sent by you or others under your account, including (but not limited to) Telephone Consumer Protection Act of 1991, CRTC 2001-193, FTC regulations, and the Can-Spam Act.
VoiceNation reserves the right at all times to disclose any information as VoiceNation deems necessary to satisfy any applicable law, regulation, legal process or governmental request.
Your confidential use of this site cannot be guaranteed by us. We shall not be responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of this site.
4. Limitation of Damages
IN NO EVENT SHALL VOICENATION, ITS OFFICERS, EMPLOYEES, CONTRACTORS, SUBCONTRACTORS, SUPPLIERS, AGENTS, AFFILIATES, SUBSIDIARIES, SUCCESSORS OR ASSIGNS (THE “RELEASEES”) BE LIABLE TO ANY PARTY FOR ANY PUNITIVE, DIRECT, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE, ARISING FROM OR ASSOCIATED WITH ANY USE OF THIS WEB SITE, USE OF THE RELEASEES’ SERVICES OR PRODUCTS, OR USE OF ANY OTHER LINKED WEBSITE. THE TERM "DAMAGES" INCLUDES, WITHOUT LIMITATION, ATTORNEY FEES, ANY LOST PROFITS, BUSINESS INTERRUPTION AND LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM.
All right, title and interest (including all copyrights, trademarks and other intellectual property rights) in this Web Site belong to us. In addition, the names, images and other indicia identifying our products and services are our proprietary marks. All other copyrights, trademarks and other intellectual property rights referred to in this Web Site belong to their respective owners.
6.1 Except as expressly provided in clause 6.2, nothing contained in this Web Site shall be construed as conferring any license or right, expressly, by implication, by estoppels or otherwise, under any of our intellectual property rights, or under any third party's intellectual property rights, and no part of this Web Site may be reproduced, republished, copied, transmitted, or distributed in any form or by any means.
6.2 You are hereby granted a nonexclusive, nontransferable, limited license to view, reproduce, print, and distribute materials retrieved from this Web Site provided (a) such materials are used only for informational, non-commercial purposes, and (b) you do not remove or obscure the copyright notice or other notices.
7. Linking to this Web Site
You may provide links to this Web Site provided (a) you do not remove or obscure the copyright notice, or other notices on this Web Site, (b) you give us notice of such link by sending an e-mail to [email protected], and (c) you discontinue providing a link to this Site if instructed to do so by us.
8. Governing Laws in Case of Dispute
10. Billing and Payments
10.1 I agree to provide my credit card as a recurring payment method and authorize the billing of my credit card account for both the initial invoice and subsequent monthly fees and usage fees (if applicable) Payment of first and last month's service plus any options and initial setup fee are required with the order. After the first month of service, fees will be automatically deducted from your credit card on a monthly basis. It is the customer's responsibility to maintain sufficient balance on credit card account to allow settlement of charges. Interruption of service will be experienced in the event that credit card account balance or prepayment balances are not maintained. Setup fees, custom programming fee and activation fees are non-refundable.
10.2 You hereby authorize VoiceNation to charge the indicated credit card on a recurring, monthly basis as payment for services performed on my behalf. In the event of cancelation of service, You authorize VoiceNation to subsequently charge your credit card for payment of all remaining unpaid charges for any services already performed on your behalf by VoiceNation prior to cancelation.
10.6 Unpaid accounts over-due are subject to temporary disconnection and will be charged a $25 re-activation fee.
10.7 Long-distance or toll-free usage is billed at an industry standard 6 second increment billing and rounded up to the nearest penny on a per-call basis.
10.8 Due to the high costs of delivering excellent services and the remote nature of our clients, our answering services are billed in advance. While we offer limited and brief terms to our customers so that there is no interruption of service in cases where the usage exceeds the estimated and pre-paid amounts, it is agreed that the monthly invoice will be adjusted such that any deficit or unpaid usage will be settled and the pre-paid monthly service fee will be adjusted to compensate for the increased usage going forward.
10.9 The 30 day money back guarantee found on our partner website www.VoiceNation.com does not apply to live answering accounts sold at this website.
10.11 You are responsible for paying all charges to your Account for Services, including but not limited to, long distance and directory assistance charges, regulatory (USF) Universal Service Fund fees and government fees, and for all taxes and surcharges, including regulatory recovery fees, imposed on you or us as a result of your use of the Services.
10.12 Customer agrees that at any time VoiceNation may require a security deposit to be placed on file for monthly base fees and usage charges. This deposit may be requested at any time during the contracted service dates between the Customer and VoiceNation LLC.
10.13 It is prohibited for any subscriber or user of VoiceNation’s products or services (collectively, the “services”) to solicit, collect, store, provide, or publish any personally identifiable healthcare information or protected health information (collectively referred to as “PHI”) about themselves or others by means of or through the use of VoiceNation’s services or on any storage media hosted or maintained by VoiceNation. It is understood and acknowledged that any such PHI solicited, collected, stored, provided, or published by any VoiceNation subscriber or user of VoiceNation’s services is a material violation of these TERMS and is grounds for immediate termination of a member or user’s privileges and/or permission to make use of VoiceNation’s services. It is further agreed that any person, persons, or entity soliciting, collecting, storing, providing, publishing or otherwise transmitting PHI by means of or through the use of VoiceNation’s services hereby releases VoiceNation from any and all liability associated with the publication of said phi and agrees to unconditionally and completely identify and hold harmless VoiceNation from any liability arising from the soliciting, collecting, storing, providing, publishing or otherwise transmitting of such PHI by means of VoiceNation’s services.
11. Termination of services
11.1 Service may be cancelled by either VoiceNation or by you at any time with 30 days’ advanced written notice. You may provide notice of cancelation of your VoiceNation services by means of your online dashboard, or by contacting VoiceNation via mail, e-mail, fax, or telephone using the following contact points:
MAILING ADDRESS: VOICENATION, LLC, 5089 BRISTOL INDUSTRIAL WAY, STE C, BUFORD, GA 30518. EMAIL: [email protected]. FAX: (678) 318-1924. PHONE NUMBER: (866) 766-5050
11.2 VoiceNation reserves to right to terminate your services immediately and without advanced notice in the event that it determines, in its sole and reasonable discretion, that you have materially breached the terms of this agreement or that you have made use of the VoiceNation services in a manner that is contrary to any applicable law or regulation of the United States of America or any of its political subdivisions.
12. Terms specific to use of services
12.1 By accepting these Terms of Service and by making use of VoiceNation’s services, you hereby authorize VoiceNation to act as your answering service and to provide you with answering, messaging, and telecommunication services. You understand that your use of any service provided by VoiceNation constitutes acceptance of these terms and conditions. You authorize VoiceNation to verify the information given on this application and to receive and exchange credit information concerning this account both now and in the future.
12.2 Service although reliable is not guaranteed: liability of interruption/quality of service shall be limited to a maximum of one month’s service fee.
12.3 Where and to the extent permissible by law, VoiceNation reserves the right to audit all calls received and made by your account for continuous improvements to VoiceNation's services and staff development. You hereby agree to such call auditing and grant VoiceNation permission to audit calls for training and quality control purposes.
12.4 Service is normally set up within 5 business days from the time we receive your completed signed billing authorization form and scripting instructions, but may take longer. Please note that invoices will be delivered to the email address specified with your order. It is your responsibility to maintain a valid email address on your account. For marketing purposes, either party may disclose the fact that an agreement exists between the parties for use of our services.
13. Limitations of liability
12.1 Our company makes no warranty, express or implied, with respect to the VoiceNation services offered hereunder, and disclaims any express or implied warranty of merchantability or fitness for a particular purpose or use with respect to such services.
13.2 We will use our best efforts to maintain uninterrupted service. We are not responsible for uncompleted or irretrievable messages or beeps as a result of power and/or equipment failure.
13.3 In addition, because damages cannot be calculated in advance, customer agrees that the maximum liability for actual proven damages for any cause whatsoever, including but not limited to, any failure or disruption of services provided hereunder, regardless of the form of action, whether in contract or in tort or otherwise, including negligence, shall be limited to an amount equivalent to the charges payable by customer under this agreement for the services during the period such damages occur.
13.4 In no event shall we be liable in excess of one (1) month's basic service charges, excluding usage fees, and in no event shall we be liable for any special or consequential damages.
13.5 Customer agrees that these limitations of liability are reasonable under the circumstances existing as of the execution date of this Agreement.
13.6 We have the right to refuse or cancel service to anyone who uses the services provided hereunder for obscenities, illegal activities, harassment or who interferes with or harasses our company, other VoiceNation customers, or our partners.
13.7 While it is our desire to maintain advertised message storage capacities and time values at all times, they may be changed without notice whenever necessary to maintain the overall integrity of the computer systems and to prevent the interruption of services.
13.8 Our company offers its services for "normal and customary" business use. We do not offer services for all types of use. We do not accept customers who receive large call volume, especially in a short time frame, unless a separate written agreement is in place for high volume use. One such example is direct response for radio and television advertising. In the event a subscriber's line receives large call volume, we may, at our sole discretion, take any and all measures we consider appropriate to maintain the integrity of our systems and the service we provide to other customers. Such measures may include, but not be limited to: limiting the number of calls the subscriber's service may receive at any one time, changing the greeting on the mailbox and/or disconnecting the service. "Large call volume" will be solely determined by VoiceNation or by the specific provider of VoiceNation Services when contracted to a third party provider.
VoiceNation d/b/a QualityAnsweringService.com (“VoiceNation”) is committed to protecting your privacy and developing technology that gives you a powerful and safe online experience. By using the VoiceNation web site, you consent to the data practices described in this statement.
This privacy notice discloses the privacy practices for VoiceNation’s QualityAnsweringService.com web site. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
About the QualityAnsweringService.com Service
VoiceNation, through its QualityAnsweringService.com web site, provides functionality enabling our members to make use of powerful and flexible answering service solutions, including but not limited to receptionist services, call screening, live message relay, disaster recovery, and simple order taking and order fulfillment.
Collection of your Personal Information
VoiceNation collects personally identifiable information, such as your e-mail address, name, home or work address, or telephone number. VoiceNation also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.
There is also information about your computer hardware and software that is automatically collected by VoiceNation. This information can include: your IP address, browser type, domain names, access times and referring web site addresses. This information is used by VoiceNation for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the QualityAnsweringService.com web site.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through VoiceNation public message boards, this information may be collected and used by others.
VoiceNation encourages you to review the privacy statements of web sites you choose to link to from VoiceNation so that you can understand how those web sites collect, use, and share your information. VoiceNation is not responsible for the privacy statements or other content on web sites outside of the VoiceNation or QualityAnsweringService.com family of web sites.
Use of your Personal Information
VoiceNation collects and uses your personal information to operate the QualityAnsweringService.com web site and deliver the services you have requested. VoiceNation also uses your personally identifiable information to inform you of other products or services available from VoiceNation and its affiliates. VoiceNation may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
VoiceNation does not sell, rent or lease its customer lists to third parties. VoiceNation may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party, without your permission. In addition, VoiceNation may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to VoiceNation, and they are required to maintain the confidentiality of your information.
VoiceNation does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
VoiceNation keeps track of the Web sites and pages our customers visit within VoiceNation, in order to determine which VoiceNation services are the most popular. This data is used to deliver customized content and advertising within VoiceNation to customers whose behavior indicates that they are interested in a particular subject area.
VoiceNation will disclose your personal information without notice only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on VoiceNation or the site; (b) protect and defend the rights or property of VoiceNation; and, (c) act under exigent circumstances to protect the personal safety of users of VoiceNation, or the public.
Contests and Promotions
On various occasions, VoiceNation sponsors contests, surveys or promotions or allows other companies to sponsor contests or promotions on our site. In order to enter a contest or promotion, you would be asked to provide personally identifiable information. For all contests and promotions sponsored by VoiceNation, the information you submit will be treated in the same way we would treat your new member information.
If a promotion is sponsored by a third party, then it will clearly indicate who is collecting the personal information, and you will be given an opportunity to volunteer your information where you will have a choice whether to disclose your personally identifiable information to third parties. These third parties may have their own policies for handling personal information, and information you submit will be subject to those policies. Although VoiceNation encourages third parties to adhere to appropriate privacy standards and policies, we are not responsible for the actions or policies of such parties.
Our Sponsors and Business Partners
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what personal data we have about you, if any.
- Change/correct any personal data we have about you.
- Have us delete any personal data we have about you.
- Express any concerns regarding our use of your personal data.
Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying with the word "unsubscribe" in the subject line in the email, or email our Customer Service Desk.
Correcting/Updating/Deleting/Deactivating Personal Information
If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information. This can be done on our Settings page, or by emailing our Customer Service Desk.
Users of our site are notified wherever possible in the event that their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
The QualityAnsweringService.com web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize QualityAnsweringService.com pages, or register with QualityAnsweringService.com, a cookie helps VoiceNation to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same QualityAnsweringService.com web page, the information you previously provided can be retrieved, so you can easily use the QualityAnsweringService.com features that you customized.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the QualityAnsweringService.com services or web sites you visit.
Security of your Personal Information
VoiceNation takes commercially reasonable steps to secure your personal information from unauthorized access, use or disclosure. VoiceNation secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Changes to this Statement
VoiceNation will occasionally update this Statement of Privacy to reflect company and customer feedback. VoiceNation encourages you to periodically review this Statement to be informed of how VoiceNation is protecting your information.
VoiceNation welcomes your comments regarding this Statement of Privacy. If you believe that VoiceNation has not adhered to this Statement, please contact VoiceNation at [email protected]. We will use commercially reasonable efforts to promptly determine and remedy the problem.