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VoiceNation Leadership

Kent GregoirePresident & COO
Kent Gregoire


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Steve CornwellBusiness Advisor
Steve Cornwell


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Dan LevakSenior Director of Customer Growth
Dan Levak


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Eric SchurkeDirector of Operations
Eric Shurcke


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Sheila Dooley DIRECTOR OF HR & EMPLOYEE EXPERIENCE VoiceNation Leadership
Sheila DavidsonDirector of Employee Experience
Sheila Davidson


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Charlotte TrichelDirector of Inside Sales
Charlotte Trichel


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Jay ReederCEO
Jay Reeder


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Graham TaylorVice President
Graham Taylor


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We are a people growth company

At VoiceNation, we’ve created a company culture that’s inviting, rewarding, and fulfilling. We’re about opportunity, not just for ourselves, but for individuals in our local community, across the nation, and around the world. Our people have big hearts and when we all come together through VoiceNation’s outreach efforts, we live out our purpose to make the world a better place for those in it.

Kent GregoirePresident & COO

PRESIDENT AND CHIEF OPERATING OFFICER
Kent Gregoire brings decades of experience leading people-growth companies – championing leaders while scaling to achieve breakthrough growth.

PAST LIVES + ACHIEVEMENTS
Kent brings 30 years of experience in serial entrepreneurship, providing business advice and leadership development to leading CEOs in the complexities of business ownership. Kent is the true definition of an “innovative leader” as he was recognized as the Top 25 Influential Sales Leaders by LinkedIn and InsideView. A published author in the Harvard Business Review article Tweet Me, Friend Me, Make Me Buy, a Member of the Entrepreneurial Organization – but most importantly, an industry guru.

EDUCATION
B.S. – Accountancy and Marketing, Bentley University

PASSIONS + PURSUITS
Kent enjoys spending time at his Vermont farm with his spouse, Labrador Retrievers and soon to be Scottish Highland Cattle, collecting maple sap the old-fashioned way to produce maple syrup and tending to a burgeoning grove of balsam Christmas trees.  Kent travels often, an avid reader; awake at 4 o’clock in the morning to workout, plays some tennis and is learning to fly fish.

INSPIRATIONAL QUOTE
“I’m having a great day – because I chose that! Have the day you want, too!”

Steve CornwellBusiness Advisor

BUSINESS ADVISOR
Steve provides leadership development and business advice to VoiceNation’s executives in the complexities of business from expansion to succession planning.

PAST LIVES + ACHIEVEMENTS
An experienced Birkman Consultant with three decades of expertise in human resources and employee communications. Steve serves as the President of Symphony Advantage, Inc., a privately held management consulting firm that helps executives orchestrate their business.

EDUCATION
M.A – Organizational Communications, Western Kentucky University

PASSIONS + PURSUITS
Currently building out a Vermont farm that will eventually become an executive retreat and future home for retirement.  Raising grass-fed Scottish Highland cattle, Alpacas, Christmas Trees and harvesting Maple Syrup.

INSPIRATIONAL QUOTE
“I went to the woods because I wished to live deliberately, to front only the essential facts of life, and see if I could not learn what it had to teach, and not, when I came to die, discover that I had not lived.”  — Henry David Thoreau

Dan LevakSenior Director of Customer Growth

Senior Director of Customer Growth

Dan is responsible for conveying the energy and passion within VoiceNation’s people, products and services into meaningful communications with current and potential customers. Dan oversees the company’s marketing strategy and leads its marketing team, supporting VoiceNation’s growth and business goals across all traditional and digital marketing mediums.

PAST LIVES + ACHIEVEMENTS

For 16 years, Dan led the interactive marketing efforts for the National Football League’s Atlanta Falcons, including web, social, mobile and video production. Under his guidance, the Falcons consistently ranked as one of the NFL’s most progressive, forward-thinking, and well-respected digital media organizations in all of professional sports. Dan served on numerous NFL marketing steering committees and was a key contributor to introducing fans to the landscape-shifting Mercedes-Benz Stadium and Atlanta’s resoundingly successful new Major League Soccer franchise, Atlanta United FC.

EDUCATION

B.A. – Business Management, Miami University

PASSIONS + PURSUITS

Dan enjoys seeing the world through his 7-year-old son’s eyes and spends his free time as a Cub Scout Den Leader, an avid golfer, and a voracious reader.

INSPIRATIONAL QUOTE

“Gratitude is when memory is stored in the heart and not in the mind.”  — Lionel Hampton

Eric SchurkeDirector of Operations

DIRECTOR OF OPERATIONS
Eric oversees the day-to-day functions for both VoiceNation’s 24/7/365 contact centers. He ensures service levels are kept to the highest standard, reliability of services through redundant locations and innovative technology, continued staff development and training throughout the organization.

PAST LIVE + ACHIEVEMENTS
With 13 years of industry experience, Schurke has led his team to provide the highest level of quality answering services to thousands of businesses worldwide. His expertise in workforce optimization and strategic planning has created an innovative and reliable atmosphere at VoiceNation.

EDUCATION
B.A. – Business, Spanish minor, Piedmont College

PASSIONS + PURSUITS
Traveling with my wife of 13 years and pretty much anything outside, especially golf and mountain biking.

Sheila Dooley DIRECTOR OF HR & EMPLOYEE EXPERIENCE VoiceNation Leadership
Sheila DavidsonDirector of HR and Employee Experience

DIRECTOR OF HR AND EMPLOYEE EXPERIENCE
Sheila is responsible for all HR processes and makes certain they are performed correctly and with excellence. While making sure VoiceNation is compliant legally with policy and procedure, Sheila is also responsible for the employee experience for all of the staff that VoiceNation employs. She creatively find innovative ways for the employee experience to be top notch – beginning with training throughout their tenure.

PAST LIVES + ACHIEVEMENTS
She is a Certified Educator with a demonstrated history of working in the telecommunications industry. Skilled in all-things Microsoft and personnel management, her expertise in coaching, human resources and customer service has increased VoiceNation’s staff development and growth over the past five years.

EDUCATION
Early Childhood Education, Piedmont College

PASSIONS + PURSUITS
A native of Clarkesville, Georgia and mother of two beautiful children.

INSPIRATIONAL QUOTE
“The secret of success is consistency of purpose.”

Charlotte TrichelDirector of Inside Sales

DIRECTOR OF INSIDE SALES
Charlotte provides day-to-day supervision for the outstanding inside sales team, assuring desired performance standards are maintained. In addition to strengthening the coordination, communication and collaboration within the inside sales team, she ensures staff development – setting up processes, procedures and best practices.

PAST LIVES + ACHIEVEMENTS
For over 20 years, Charlotte has transformed high-potential staff into outstanding leaders within the electronics distribution industry. Her experience in strategic negotiations, business development and outstanding customer service will be the driving forces behind her results-driven approach at VoiceNation.

EDUCATION
B.S. – Northwestern State University

PASSIONS + PURSUITS
Charlotte thoroughly enjoys boating, salt water fishing, playing bingo, cooking and spending time with her family & friends, and walking her dog, Hooch. She also loves to volunteer at the Winder Moose Lodge for their local benefits.

INSPIRATIONAL QUOTE
“Opportunities don’t happen. You create them.”

Jay ReederCEO

CHIEF EXECUTIVE OFFICER
Jay’s innovative, forward-thinking and ambitious stature creates an organizational culture where the VoiceNation team are able to grow and exceed. He is a leader who inspires, encourages, and offers opportunities to make the world a better place.

PAST LIVES + ACHIEVEMENTS
With over 20+ years in the telecommunications industry, Jay has built his career by creating innovative solutions for real-world challenges. At twenty-years old, Jay was selected to lead voicemail development for telecommunications giant, ITT (Cortelco division). In 1994. Jay founded his first successful company, Revox, developing high-end voice platforms for telephone companies. This was followed by Atlanta Voicemail, VoicePlus, Buzzworks and ultimately VoiceNation in 2003. Due to the overwhelming success of VoiceNation, in 2009 Jay launched a revolutionary live answering call center, VoiceNation Live, that has experienced explosive growth. The company’s focus on employee development and community outreach earned Jay a spot on Glassdoor’s 2014 list of “The 20 Highest Rated Telecom CEOs To Work For”.

EDUCATION
International Business, GSU – Leadership, Toccoa Falls College

PASSIONS + PURSUITS
Jay has been happily married for 16 years and enjoys running a Georgia alpaca farm with his wife and three boys in North Georgia.

INSPIRTATIONAL QUOTE
Two roads diverged in a wood, and I—I took the one less traveled by, And that has made all the difference.  — Robert Frost

Graham TaylorVice President

VICE PRESIDENT
As co-founder and VP of Operations for VoiceNation, Graham is responsible for the company’s high-level of customer care and guides new product positioning for the company.

PAST LIVES + ACHIEVEMENTS
Graham has 25 years of computer systems and networking experience. Early in his career, he worked on the financial details of the buyout of World Publishing, then the largest U.S. publisher, to make Collins Publishing the largest book publisher worldwide. The company is now known as HarperCollins Publishing Ltd. Recognizing the power computers would have in business, Graham joined Cameron Communications as a systems analyst after obtaining a certificate in programming. Graham became operations manager for Atlanta Voice Mail, where he doubled revenues within his first year and met up with Jay Reeder – together they launched Voiceplus and in 2003, VoiceNation

EDUCATION
Bachelors in Photography, Glasgow College

PASSIONS + PURSUITS
Graham can occasionally be found expanding his artistic talents by playing the guitar in an Atlanta pub or whipping up a hearty meal in his kitchen. Graham is married and has an adult son and two grandchildren.

INSPIRATIONAL QUOTE
“The funny thing about Life is that if you refuse to accept anything but the best, you very often get it” — W. Somerset Maugham