Residential tree service company provides 24 hour emergency availability with VoiceNation’s live answering service.
Atlanta, GA (PRWeb)
February 16th, 2012 – VoiceNation, the industry leader in live answering and virtual receptionist services, has branched out to provide exceptional live answering solutions to the tree care service industry. As a member of the Tree Care Industry Association (TCIA), VoiceNation’s 24 hour live answering service has given tree care companies, like Rick’s Tree Service LLC, capability to provide customers with 24 hour emergency availability. The service has proven to make tree care service companies more profitable and increase professionalism.
Rick’s Tree Service is a medium sized tree care company specializing in residential tree trimming and tree removal, in addition to emergency storm clean up and emergency hazardous tree removal. With the most skilled arborists in the field operating the latest state of the art equipment, Rick’s Tree Service has the ability to truly be available 24/7 for emergency situations.
Incoming calls, after hours, are greeted by a VoiceNation 24 hour live customer service representative who has the ability to dispatch crews on demand in the event of an emergency. Messages are then sent to the appropriate project management personnel via email, text, or fax delivery.
VoiceNation’s live answering service has proven to be an important time saving mechanism in the work flow process. “Before, we would have an answering machine of voicemails in the morning, some of which were storm related work that we missed out on because our competitors were answering the phone at all hours,” states Richard Mammucari, President of Rick’s Tree Service. Employees can now view emailed phone messages with all pertinent information in an organized manor on a computer screen, enhancing productivity.
“We had two major storms in the Philadelphia area last year and we were able to devote our office staff to setting appointments, rather than wasting time taking messages,” reports Mr. Mammucari. For more information, visit www.rickstreeservice.com.
VoiceNation, America’s telecommunications leader in live answering and virtual receptionist services opened their Next Generation call centers in 2009. Founded by President Jay Reeder, the company has grown to serve more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. They leverage the very latest in proprietary technology solutions in order to deliver quality call answering services at the lowest cost to their customers. To learn more about VoiceNation Live and their services, please visit www.qualityansweringservice.com.
For more information, contact:
1.866.766.5050, ext. 107