ATLANTA AND BUFORD, GA… VoiceNation, the industry leader in live answering and virtual receptionist services, has released the top three reasons companies and business entrepreneurs alike can benefit from partnering with a preferred live answering service.
Live answering services can be a sure-fire way to grow your business and maintain a purposeful relationship with your customers. Knowing when to hire a business telephone service and why you need it can make or break your business during seasons of growth.
24-Hour Customer Support
A major advantage to hiring a live answering service is the partnership between two companies working together for one common goal – top-notch customer service. Today’s growing economy coupled with the consumer’s need for instant gratification can restrict companies that lack proper customer support.
Additionally, online business has heightened the need for 24-hour support. Consumers expect to speak with a live person no matter the time of day or what time zone they are in. With in-bound call center services, businesses can offer a professional around the clock presence with 24/7 customer support. This is a major differentiator between competitors, contributing to satisfied, returning customers.
According to VoiceNation customer Russell Smith, Director of Distribution for Maxilator, “VoiceNation connects me to sales all over the world. Two calls to my VoiceNation line on Friday equals two sales on Monday!”
The bottom line is, sales thrive on answered calls. At VoiceNation, customer service representatives work as an extension of your business to answer incoming calls. Those calls are then fielded according to unique business application needs. Many business owners will hire a live answering service to “man the phones” after hours and on weekends, or so that employees can focus on the business operation. Other companies, such as Comedy Central’s Colbert Report, utilize VoiceNation’s call center services for promotions – a strategy to handle increased call volume during peek times.
Mr. Smith continued, “[VoiceNation] receives my incoming sales calls from internet and print advertising. They are always there to take calls and gather valuable information so that I can research who the customer is and how I can meet their needs. VoiceNation helps me earn more money and they do it cheerfully and affordably.”
When companies appoint a live answering service to handle the calls, the benefits include a staff of experienced representatives available to answer the phones 24/7/365, including holidays. Costs associated with hiring a full time employee can far exceed those of call center services.
“For as little as $30 per month, companies can ensure their incoming calls are being answered by customer service representatives who are familiar with their specialized industry and who are highly trained on their account,” explained Jay Reeder, VoiceNation CEO, who was named one of "The 20 Highest Rated Telecom CEOs To Work For in 2014" by GetVoIP.com. “We want business owners to feel confident in their decision to hire a live answering service.”
VoiceNation has conducted price comparison research to help business owners decide if call center services are the right fit for their business needs. Knowing how much you should expect to pay and what features you should avoid paying for is important in the decision making process.
For plans and pricing information, visit http://www.qualityansweringservice.com/pricing-made-simple.
VoiceNation is a leading virtual PBX, voicemail, and innovative live answering service provider. Named "Top Provider in Industry" by PC World, the company's cloud-based virtual phone services offer all the features of a physical PBX at a fraction of the cost or complexity of traditional technology. VoiceNation enables businesses of all sizes to compete in the marketplace as a Fortune 500 company on a small business budget with 24-hour presence management.
Founded in 2002, VoiceNation is a privately-held company that serves more than 50,000 customers including Comedy Central, Delta, Dunkin' Donuts, Rolls Royce, and StateFarm. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.
To learn more about VoiceNation, visit http://www.qualityansweringservice.com/.