VoiceNation Reports Telephone Answering Services are Fundamental Component to Business Continuity Plan

VoiceNation Reports Telephone Answering Services are Fundamental Component to Business Continuity Plan


September is National Preparedness Month and VoiceNation, a preferred call center partner for thousands of businesses nationwide, recently detailed the importance of having a business continuity plan in place during the unlikely event of a disaster, occasional outage or simple disruption.

When a business experiences a breakdown, it can be costly. Lost revenue, unhappy customers and unexpected expenses equals reduced profits. “A business continuity plan, or disaster recovery solution, is similar to an insurance policy,” explains Jay Reeder, President of VoiceNation. “It is critical that businesses of all sizes implement a solution to continue and protect your business when all else fails.”

In efforts to bring attention to National Preparedness Month, VoiceNation conducted a new survey that found 82 percent of businesses do not have a business continuity plan or procedures in place. “This is a big risk factor for any company susceptible to lost business due to a common outage,” says Mr. Reeder. Correspondingly, 82 percent of businesses agreed that if their entire communication system (phone/internet/website/data/email) were to go down for one week, they would lose a significant amount of business. Out of these most common forms of business communications, the survey revealed phone service is the most pivotal function for a small business to continue operating.

In VoiceNation’s findings, it was also evident that over 62 percent of business owners are not aware of how inexpensive a disaster recovery solution costs to ensure phone lines and calls never go unanswered during a disaster. In light of this, for less than 50 dollars a month, VoiceNation can provide a 24 hour emergency call center solution to field calls. Disaster recovery solutions include receptionist services, call forwarding, emergency dispatch, voicemail services, and more. Because outages and disasters are unforeseen, VoiceNation’s instant activation enables business owners to set up their backup phone solution within minutes.

About VoiceNation

VoiceNation is America’s telecommunications leader in virtual PBX, voicemail, and innovative live answering solutions. Named “Top Provider in Industry” by PC World, VoiceNation provides live answering services and call center solutions utilizing the latest in proprietary technology to deliver high quality call answering services at the lowest cost to their customers. In this way, VoiceNation enables businesses of all sizes to compete in the marketplace with 24-hour availability that adapts to any situation.

Founded in 2002, VoiceNation is a privately held company that serves more than 40,000 customers including FEMA, State Farm, Dell, AIG and the U.S. Coast Guard. The company also provides qualified non-profit, tax-exempt charities with access to voicemail, faxmail and other specialized communication services at reduced cost through their Care2Call outreach program.

To learn more about VoiceNation and disaster recovery plans and pricing, visit http://www.qualityansweringservice.com/.



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