24/7 Live Support. Get More With VoiceNation
Live Answering Plans & Pricing
Our service stack is packed with valuable features
See what’s included with your live answering plan
We’re the only answering service to offer online instant activation for your call center services. You don’t have to wait days to get your account up and running. Shhhh, that’s unheard of in this industry.
We provide high quality answering and virtual phone service 24 hours a day, 7 days a week, 365 days a year…including weekends, after hours and holidays.
Simple Order Processing
Sometimes missing a phone call can cost you a sale or even a customer. Don’t chance it. With VoiceNation, our 24-hour answering service helps make missing a sale a thing of the past.
Free Call Patching
Commonly referred to as call transfer, call relay, or call forwarding service, call patching is a feature many of our customers need and we make it super easy to configure.
Local or Toll-Free
Selecting the right number can make a big impression on your clients. Our toll-free option is a great way to boost your professional image.
New and Improved Dashboard
The new and improved dashboard lets you make real-time updates and changes to your messages, on-call schedule, employee profiles and more.
Manage On-Call Schedules
Update the On-Call Schedule for your team easily and on the fly. Never worry about last minute changes again.
Export comprehensive reports that detail call by date and month, billable time, frequent callers, calls by region and more.
VoiceNation Live Answering FAQ
No. VoiceNation services are based on a month to month agreement.
Each of our price plans (excluding our “Message Only” plan) has a base monthly fee and a certain number of included live operator minutes. This base fee for each plan includes our entire suite of features bundled together. So, unlike most call centers who nickel and dime you with “a la carte” fees after charging a low monthly rate, VoiceNation charges a flat monthly rate so there are no surprises when you get your monthly bill.
Examples of these “a la carte” fees you can expect from other live answering companies are services like taking appointments, charging you for each call transfer/dispatch, charging a per minute fee for the entire time a patched call lasts, order taking, paging, voicemail, holiday or weekend fees, receiving faxes and even charging to send your messages to you any way other than email. With VoiceNation, there are no surprises.
Nope. VoiceNation does not believe in nickel and diming our customers. Unlike most call centers, VoiceNation only bills for operator call handling time. If your script requires us to transfer (patch) calls directly to you or your team members, there will be no additional per minute or per call fees. Once we have successfully connected you with your callers you are no longer being billed.
**Make sure to ask about this hidden charge when choosing your answering service.**
Once your order is processed, you will receive an email with a link to your online setup wizard. As soon as you complete your setup wizard, we will start answering your calls. It’s that easy.
All live answering accounts are billed in six second increments. We don’t round up to the next minute.
We bill by the minute rather than by the call so you pay for less time on calls lasting less than a minute.
The per minute charge if you go over your minutes is $2.49. All plans have the same per-minute overage charge.
The Message Only plan was designed for anyone who just needs message taking. If you have more advanced needs, like call transferring or on-call dispatching, you will need a different plan. To see a list of all plans and features, please see our pricing page.
Yes, you will be able to track your minutes online from your online account login. From the home page you will see the amount of minutes you have accrued as of 11:59 the previous day.
Yes, VoiceNation can order custom toll free vanity numbers. Your custom vanity toll free number can be used as your free VoiceNation number that is included with your account.
There is a one time charge of $75 to order a vanity toll free number. Vanity numbers are not available as local area code numbers, only toll free. To order a vanity number, search this site here or here and once you have found your number, proceed through the VoiceNation website ordering process. During the order there will be a field for you to enter your requested number. Please allow 5 business days for vanity numbers to be confirmed. We advise you not to advertise or give out your requested vanity number until we have emailed you to confirm your number has been reserved.