Building a Passionate Team of Experts
To ensure we build the best possible team, we ask all job seekers to go through testing, simulations and interviews. By putting in the effort to select the most qualified operators, we are assured that in the end the customer is well taken care of. Details on the hiring process can be found on the building team excellence page in the careers section.
Once the agent has completed the hiring process, they enter a six week basic training program where they learn how to professionally answer calls and become familiar with the VoiceNation philosophy of being an extension of our clients’ business. This time of mentoring is beneficial to the new hire as well as the mentor as they learn to share the passion with the newer hires. For more details on basic training, take a look at our hiring process.
Staff Development and Continuing Education
Staff Development is a popular word around VoiceNation. All CCR’s (Call Center Reps) attend weekly staff development sessions on various topics such as dealing with disgruntled callers, phone etiquette, typing skills, and customer service. Call center reps are encouraged to look at their position at VoiceNation not as just a job, but as a professional career … one that requires dedication, enthusiasm and ongoing training. Take a look at how we take staff development seriously.