The only professional 24/7 help desk live answering solution you can TRUST!
Living in the age of technology has its advantages and makes life so much easier. Computers are everywhere, and if you are an IT company your business is booming! Not all people who have access to computers and technology are not as “IT savvy” as others. Whether it is a simple application installation or a hardware failure on a desktop PC, problems are going to come up. If you have ever had a computer problem you understand how easy it is to get frustrated and mad at both inanimate objects and people. Customer satisfaction occurs on the first ring. When your customers need help they don’t have time to wait. Just imagine that frustration being multiplied by having your call into a help desk answered by a machine or voicemail system.
This is where VoiceNation can step in and radically change the way you handle your help desk service. For much less than the cost of hiring a full-time employee, we provide the basic functions of message taking, routing calls, and tier 1 level support, but with our industry-leading open source answering service solution, OpenAnswer, we are now opening up the capability to directly integrate with help desk solutions such as Kayako, Desk.com, SugarCRM, as well as other top-tier services, seamlessly. This gives us the ability to be a true omnichannel customer service resource for your business by fully integrating with your current help desk software through an API and simply operate one of your employees onsite, right there in your office. Plus, you will never have to worry about the technical service levels that your customers are receiving.
The benefits you receive through our Help Desk services:
- Professional Agents:
We have the highest quality agents available to answer your calls and service your customers. Each agent is thoroughly trained on your account and resourced to provide service that is unmatched.
- 24/7/365 Help Desk Services:
Our agents are available 24 hours day, 7 days a week, every day of the year so you do not have to be. Your in-house employees may be off, but with our around the clock service, your business is always open.
- Fully-integrated with your Help Desk Software:
Our unique open source software solution, allows our agents to connect directly into your current helpdesk solution and process tickets, update information and notes, create service call appointments, and much more.
- Customized Scripting:
You have complete control the information, tone, and depth of answers our live answering agents provide. This is customizable at any time through our powerful help desk call center dashboard.
We know every business is unique and needs different things to operate successfully. We are not a one-size-fits-all shop. Variety and options abound at VoiceNation…it’s like having all these different ingredients for a perfect pie…you just pull them all together to suit you. We will work with you to create the perfect plan that meets the needs of YOUR help desk including help with those administrative duties. We want to make running your business a little easier and save you some money too!
Join all the other businesses that rely on VoiceNation and give yourself a little peace of mind. You’ll be glad you did.