You’ve made the decision to start your own business and as you probably already know, getting a new business up and running has its challenges and rewards. You are a motivated small business entrepreneur; you have big dreams to reach the ultimate level of success and you are determined to overcome the small business failure rate. The U.S. Bureau of Labor Statistics reports that only 66 percent of new establishments exist after two years… So how are you going to prevent your business from failing so that you are a part of the 66 percent?
TIP: You need to grow your business and that means managing sales properly and providing quality customer service. As a business owner, staying “busy” is a good thing. More calls are better than no calls and incoming calls lead to sales. But what happens when you go from busy to “swamped”? All of a sudden, busy was a good thing and now you just can’t keep up. Your incoming sales calls have become unmanageable and you’re losing business because of it. Missed calls are missed sales opportunities.
So, how can you overcome this situation? Many small business owners choose to implement a live answering service to handle their calls. Hiring a live answering service is less expensive than hiring a full time receptionist and you have the benefit of a live receptionist answering your calls 24/7. No one goes to voicemail. No calls go unanswered. Your customers are provided the customer service they expect.
Depending on your profession, whether you are in the construction industry or are the president of a legal firm, VoiceNation’s call center services can be catered to meet your specific needs. If you need your calls answered after hours, during peak hours of operation, or around the clock while you’re working in the field, we have an affordable plan to help your business grow and succeed.
Don’t let your business fail because you simply can’t keep up with the demand. You’ve worked too hard and deserve to run that successful company you’ve always dreamed of owning.