It may be your New Year’s Resolution or simply something that needs to happen, but the want to save money is something just about everyone can relate to. We all want to see revenue increase and experience every penny pincher moment possible. However, there is a fine line between cutting unnecessary business costs and eliminating parts of your sales force, such as marketing efforts and employees that contribute to revenue.
Some people teeter on the edge of going overboard, whereas others understand what could be eliminated from the budget and what efforts should be implemented to help save money.
Your phones are ringing off the hook and you can’t possibly answer every call. You know that the calls going unanswered are missed sales opportunities. Therefore, you have budgeted to hire an in-house receptionist to answer your phones.
Cost Saving Advice:
Hire a live answering service to handle all of your company’s incoming calls. An answering service acts as an extension of your company and will even answer your incoming calls with your company name and according to the script you have provided. You’ll also have peace of mind that every sales opportunity is captured and forwarded to the correct person within your company.
Your company doubled in size last year, going from 8 employees to 16 employees. Last year you hired an in-house receptionist to answer your phones and route all incoming calls to the appropriate person. Because your receptionist is swamped in calls, you are considering hiring another employee to act as an office assistant to help with other small office duties.
Cost Saving Advice:
Hire a live answering service to answer all incoming calls and utilize your receptionist for other necessary office responsibilities. The salary you had budgeted for the new office assistant can go right back into growing your business.
Quality live answering services are often cheaper than hiring an in-house receptionist and give your business 24/7 customer availability. For as little as $30 a month, VoiceNation’s professionally trained live operators will handle your company’s incoming calls and forward messages to you via email, text or fax delivery. All plans with VoiceNation include every feature and service, as well as a user friendly online dashboard for online account management.
For more information, visit http://www.qualityansweringservice.com/.