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Top Features Series: 24x7x365

Top Features Series: 24x7x365

VoiceNation 24x7 Live Answering Service Feature

VoiceNation 24x7 Live Answering Service FeatureIf you run a small business by yourself, you’re probably happy when you remember your to-do list for the day. You’re much too busy to answer the phones alone, right? Before you start looking for new ways to stretch that startup budget and hire someone to answer them for you, maybe you need to think about a 24×7 live answering service. Stay with me here…let’s look at some of the benefits real quick:

1. No More Missed Calls

No matter how talented and dedicated to your business you are, you’re still just one human being and probably only have two hands and need sleep at some point, which means it is literally impossible for you to be awake and answering your business line 24×7. Missed calls mean missed business. Many people hang up when they get voicemail, and some even before that if they don’t feel someone is going to answer. With one of our answering service plans, you won’t have to worry about it. We know that in real life, nobody keeps traditional 9-to-5 hours. We have amazing, professional reps to answer your phone 24 hours a day, 365 days per year—yes, even on Christmas. Whether a new salon client wants more information about your prices after getting home from a second-shift job, or an established client needs to cancel a meeting in the middle of the night, our friendly customer service representatives will take care of it.

2. Focused and Knowledgeable Staff

Speaking of our amazing, professional staff…hiring someone to work in-house with you can lead to distractions. You aren’t focusing on other aspects of the business while you’re training a new hire, and your new hire probably isn’t focusing well on the phones if he or she is distracted by clients or customers coming in and out or by you making copies, talking on the phone nearby or handling other aspects of your business. Hiring professionally trained call center representatives means a focused, friendly and knowledgeable staff immediately. We take the time to get to know you, your business and what you expect of your answering service before getting started. We know that when our staff becomes your staff, you are trusting us with your business. That’s why it is so important for us to have our thoroughly trained staff work in-house in a monitored environment, so they can be encouraged and helped immediately to be able to take care of your customers in the right way.

3. Better Technology

Let’s face it. Nobody uses landlines anymore. You probably don’t want to spend an arm—you only have two, remember—and a leg on a new phone system, but that dusty, outdated one you have in the back of your storage closet just isn’t going to do the trick. Instead of wasting time comparing phones and software systems, just sign up with our remote call center service. Answering phones is what we do. We already operate using state-of-the-art answering technology, OpenAnswer, that is designed to navigate the agent through your exact setup, company language, and customer needs in the most logical fashion. We also give them crisp and clear headsets for the best reception, I mean we are in the talking and listening business. All of this lets us have everything we need to answer your client with 100 percent accuracy and you get 100% customer satisfaction.

4. It’s Cost-Effective

How much are you going to spend if you hire someone to answer the phones for you? Even if you pay the federal minimum wage of $7.25, which is unlikely for the position…realistically any position anymore, you’re looking at $1,160 per month just to have someone in the office full time. That figure doesn’t even account for other expenses such as the aforementioned phone and software systems, taking time off to train the new hire and purchasing the insurance required by your local, state and federal laws when you have an employee. Plus, since that person is going to need breaks, you will still have unmanned phones sometimes if you hire don’t two people. On the other hand, hiring a virtual call center starts at just $30 per month with us. You save over $1,000 without even trying. And who doesn’t like saving money without even trying? Plus, remember the cost of an employee is only for 40 hours a week. Our cost is 24×7, every day of the year, oh and no sick days.

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