As a medical professional, you might not have given very much thought to the idea of having a live answering service to take care of any calls you receive. Depending on your budget, you simply may not have the finances to hire someone, or you may feel you can handle incoming calls on your own. See if you don’t change your mind after learning seven ways an answering service can give your practice a dose of good medicine.
1. Answering Services Can Be Specially Catered to the Health Care Industry
Before you start thinking that only a health care professional can adequately answer health care-related questions, know that there are answering services available that cater directly to the medical community. Now your patients can have all of their basic health care questions taken care of by a human rather than a video recording that sounds more like a poorly programmed android. Something else that’s great about this is that you don’t have to spend precious time answering basic questions over and over, which can take away from time that could be spent elsewhere.
2. You’ll Have a Built-In Receptionist
Another great thing about relying on a medical live answering service is that you can also have someone in place to take care of the everyday aspects of running a practice, such as scheduling appointments, answering basic inquiries and giving directions. If yours is a smaller medical practice, you may not have the space or the budget for a full-time receptionist. Rather than taking your chances on someone who doesn’t have the experience or industry knowledge you require to take good care of your patients and your practice, you’ll be better off leaving the job to an experienced and reliable answering service.
On a related note, utilizing an answering service allows you to have someone answer calls when you need them most. Now you don’t have to worry about paying someone a full-time salary for part-time work. Something else to think about with regular employees is that you have to take care of taxes, benefits and other tasks that can take time, energy and money away from your business.
3. Your Practice Will Still Be Compliant
Anyone privy to sensitive information in the health care industry should be aware of the most up-to-date HIPPA regulations. With the right live answering service, you don’t have to worry about your patient’s personal information being revealed to the wrong person or organization, which can potentially result in serious legal troubles. Even if the people answering your phones don’t have access to patient information, you still want to make sure every aspect of your practice is fully compliant.
4. You’ll Have Customized Services
Just as medical professionals specialize in different areas of the body and medicine, an answering service can be catered to take care of different needs. For instance, you might like to have someone available to receive emergency phone calls after regular business hours. Live answering services can accept calls whenever you need them to, no matter the hour.
5. Your Practice Will Be Known for Its Professionalism
Answering services are well known for their professionalism. Your patients and anyone else who calls will be treated with courtesy and respect, which are two essential cornerstones of every business in every industry. While you may be the best practitioner of your respective medical specialty, a single bad experience can lead to patients leaving your practice in droves and bad reviews being posted all over the internet and social media. With the right individuals in place, you can avoid this prickly predicament.
6. You’ll Be Brought in When You Need to Be
You’ll want an answering service that’s cordial and HIPAA compliant as well as one that knows when to bring in a nurse or doctor to take care of medical questions and situations that are beyond the service’s professional expertise. Making sure your patients get the right information and answers to their questions is essential to their physical health as well as the health of your practice. An abundance of confusion and frustration can be avoided by working with a service that knows when to turn the situation over to you.
7. Your Patients Will Have a Reliable Way to Get in Touch With You
When deciding on an answering service, you’ll want to choose one that utilizes the latest technology and answers calls promptly. Because a patient may call with an urgent matter, the phone should be answered within two rings. Not only that, but you’ll also want a service that has a dependable backup power source. Just because the power goes out in your local community or the answering service’s vicinity doesn’t mean patients won’t need to get in touch with you or that they won’t have medical emergencies that require immediate attention.
Make your medical practice better and your life easier. Look into hiring a professional, medical live answering service and give your practice a booster shot. Let VoiceNation assist you, start your super easy, instant activation today or give us a call at 1-877-774-1717 to help you out.