Housing & Assistance Programs for Veterans (HAPFV)

Housing & Assistance Programs for Veterans (HAPFV)

HAPFV Calls on VoiceNation to Help Improve Life for Nation's Veterans.

“VoiceNation's competitive prices, flexible plan packages and quality services have enabled our organization to reach-out and correspond with a larger audience towards the fulfillment of our mission statement.” -Rafiq DeVose, Housing & Assistance Programs for Veterans

Background

HAPFV was formed in November 2009 to combat the chronic homelessness and unemployment exclusive to the nation's veterans. The organization provides clean and safe living facilities for veterans in transition within the Coachella Valley area of Southern California. Efforts to improve the quality of life for ‘at-risk’ veterans include free administrative assistance, transportation, and professional attire for job interviews. Currently, HAPFV is dedicating part of its resources towards informing the public about the importance of ensuing that 100,000 annually receive the opportunity to utilize their guaranteed Educational Entitlements for approved business and entrepreneurial opportunities.

Business Challenge

All HAPFV staff members are employed outside of the non-profit organization leaving no full-time or dedicated receptionist within the organization to answer the phone. When calls go unanswered, opportunities to connect with the public in effort to raise awareness decrease.

The VoiceNation Complete Solution

VoiceNation's 24 hour answering service enhances HAPFV's ability to expand communication across the public to highlight efforts that improve the quality of life for 'at risk' United States veterans.

Contrary to previous telecommunication arrangements, HAPFV calls are directed to VoiceNation's professionally trained operators who handle callers with care and provide real-time call reports to the HAPFV team accessible by computer or smart phone for added convenience.

With VoiceNation's 24 hour presence, HAPFV can communicate with individuals and media outlets across the nation to bring light upon the efforts to eradicate the disproportionately high rates of homelessness and unemployment affecting the nation's veterans.

Results

  • Improved communication with individuals and media outlets across nation
  • Increased opportunity to raise awareness
  • Strengthened relationships with individuals and veterans
  • Improved day to day business operations
  • Positive strives towards fulfilling mission statement

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