How Does Emergency Dispatching Work for My Business?

How Does Emergency Dispatching Work for My Business?

If you own a business that requires emergency dispatch, you need phone operators who are there with a 24/7 answering service. Many businesses, from veterinarians to assisted living facilities to security companies, offer this to their clients, and having a dedicated answering service is vital to ensure they receive each and every call. If you are considering emergency dispatching for your business, you may want to learn a bit more about how it works and what types of options and features you may be offered.

Beyond the Business Phone

When emergencies happen with your clients, chances are they want to speak with a real person when they dial your number, not a voicemail or recorded message stating that your business is currently closed. This is where emergency dispatch comes in and helps them contact you or your on-call employees. There are a number of advantages to offering these benefits to your customers that include:

  • You may build a greater sense of trust between your company and the client.
  • Emergency dispatching technicians are there to assist day or night.
  • Your clients will never be sent to a recorded message when they call.

Offering your customers emergency dispatch, no matter the nature of your business, can help build a better relationship with them.

Someone Is There, Day or Night

Emergency dispatch technicians provide your customers with round-the-clock access to the services they require. Not only does this offer your clients excellent customer care, they can also be sure someone will always be on the other end of the line when they call. For example, if you run a veterinary practice that caters to livestock, such as cows, horses, chickens and other farm animals, having a 24-hour dispatch service will give your clients the peace of mind that comes from knowing they will be able to contact you or your on-call techs about a sick animal, day or night. When urgent medical care is required, having emergency dispatch could mean the difference between life and death of a beloved or valuable animal.

Choosing Services

Before you choose to attach a 24/7 answering service to your business, there are several factors you may want to consider first. Firstly, think about what kind of features you would like to offer with your dispatch services. Do you want your answering service to handle the dispatching, or do you want the details texted or forwarded to your personal phone to decide if emergency services are needed for each case? Depending on the company and plan you choose, emergency dispatching technicians will either relay messages directly to you or send help where it is needed most when you cannot be there.

Creating a Plan

Before your answering service can start sending emergency dispatch to your customers, you will have to create a plan that suits your business and your budget. You will also have to supply the service with a list of your on-call technicians and when each one will be on call so alerts can be forwarded to them directly when services are needed. You can also have a company prioritize which messages are the most important to you so you can handle extreme emergencies with more efficiency. This will avoid missed messages and miscommunication between you and your clients, and in the case of an emergency, this can be disastrous. Some emergency dispatch companies will help you create a plan, especially if you have never used this type of service before.

Let VoiceNation help! Check out our simple, straightforward plans and pricing and be up and running in about a minute with our instant activation, or give us a call and chat with one of our answering service experts today! 1-877-774-1717

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