Medical Industry Answering Service

Medical Industry Answering Service

Medical Answering Service on a Professional Scale by VoiceNation

VoiceNation was voted the highest ranked answering service in 2016 for its professionalism, value and call quality.
Voicenation ATSI 2017 Award of Excellence

HIPAA Compliant & Accurate

24-7 Patient Call Coverage

Schedule Appointments

Professional Features Tailored for Medical Offices

From complex message taking to free call patching to 24-7 live answering, we've got your medical office covered. When calls need to be routed quickly and accurately, you can relax knowing we'll take those important calls, anytime of day or night.

Instant Activation

We’re the only answering service to offer online instant activation for your call center services.  You don’t have to wait days to get your account up and running. Shhhh, that’s unheard of in this industry.

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24/7 Service

We provide high quality answering and virtual phone service 24 hours a day, 7 days a week, 365 days a year…including weekends, after hours and holidays.

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Simple Order Processing

Sometimes missing a phone call can cost you a sale or even a customer. Don’t chance it. With VoiceNation, our 24-hour answering service helps make missing a sale a thing of the past.

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Call Patching

Commonly referred to as call transfer, call relay, or call forwarding service, call patching is a feature many of our customers need and we make it super easy to configure.

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Local or Toll-Free

Selecting the right number can make a big impression on your clients. Our toll-free option is a great way to boost your professional image.

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New and Improved Dashboard

The new and improved dashboard lets you make real-time updates and changes to your messages, on-call schedule, employee profiles and more.

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Manage On-Call Schedules

Update the On-Call Schedule for your team easily and on the fly. Never worry about last minute changes again.

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Detailed Reports

Export comprehensive reports that detail call by date and month, billable time, frequent callers, calls by region and more.

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Why Live Answering Service?

As medical professionals, staying in constant communication with clients is crucial to the success of each case. Attentiveness to each and every client is essential to maintain the quality and integrity of a bustling practice. Hiring a team of highly-trained telephone answering service representatives immediately allows for 24-7 coverage so you don’t miss any incoming patient calls.

With VoiceNation, your doctor’s office can expect to receive 5-star service from the elite team of HIPAA-compliant agents, each of whom undergoes extensive, daily training to answer calls professionally, every time. Our unique staff development program enriches each agent with superior skills that translate to you, the customer in the form of excellent customer service that you won’t find at any other answering service around.

Your elite-level features await you

No matter what type of business you have or how you need the phones answered, we can customize a plan that works for you.

Basic Plans


Perfect for industry professionals with a handful of clients and minimum call volume.



125 min.

$1.05 per additional minute


Ideal for small businesses looking to provide professional services at an affordable price.



75 min.

$1.10 per additional minute

Quick Start

Get your company started with our basic plan of live answering services today!



0 min.

$1.15 per additional minute

Standard Plans


Suited for larger businesses experiencing rapid growth and excessive call volume.



1000 min.

$.90 per additional minute


Industry professionals take advantage of this plan to cater to specialty clients.



500 min.

$.95 per additional minute


Great for growing businesses looking to capture incremental opportunities.



250 min.

$1.00 per additional minute

Messaging Only

40 for 40

Best for businesses searching to utilize messaging only.



40 min.

$1.00 per additional minute

  • Does not include call patching

Your business demands more

We'd love to chat with you! Call 866-766-5050 today to speak with a sales professional to discuss one of our flexible plan options or browse through our pricing list here.


Tap into the Power of Medical Live Answering Service

There’s really no limit to how VoiceNation can help create a better workflow at your practice. See for yourself.

Service is Key for your Doctor's Office

Illness rarely arrives with convenient timing, and your patients’ medical questions will not always come during business hours. Unless your medical practice is open 24/7, you might think you have little choice but to leave some patients hanging when you are closed. However, there is a way to provide exemplary service all through the night. By hiring a physician answering service, you can keep in touch with patients and stay abreast of vital updates.

The Importance of Using a HIPAA-Compliant Answering Service

It’s a great idea to have a professional answering service for your medical office, mainly because your patients will always be able to reach an actual human being whenever they call, no matter if anyone is actually there. That being said, you’ll want to make sure you have a service that is fully compliant with the Health Insurance Portability and Accountability Act, more commonly known as HIPAA. Learn why it’s so essential that anyone who answers your phone be well aware of this specific act.

Finding an Answering Service That Keeps Up With Your Medical Practice

Medical offices are bustling places, with patients coming and going, staff members hurrying to assist clients and, ideally, a waiting room full of people seeking care. Efficiency is the key to smooth operation for a medical practice, and not a moment of time or labor should be wasted. One of the best ways to keep up with the bustle is to hire a 24/7 medical answering service with agents trained in scheduling and HIPAA requirements. For any office looking to increase efficiency, here are the top four traits an answering service should offer.

Why You Need a Bilingual Medical Answering Service

The benefits of hiring an answering service for your medical practice are numerous and robust. You can dramatically increase your patients’ satisfaction rates without losing money to more salaries and overhead. If you have decided you want to reap the rewards of a medical answering service, then be sure to choose one with operators who are fluent in both Spanish and English. Here are the top four reasons why a bilingual answering service could be your practice’s ace in the hole.

Because of the consistency in the high level of professionalism by the VoiceNation receptionist, clients are receiving a better experience with our law office and are recommending others.

Excellent medical answering service support for medical businesses.

Chances are your medical office receives a considerable amount of calls every day. Whether your patients need a routine check-up or have a medical emergency it’s obvious that every call you receive is more than just a business opportunity.

Professional support for your medical team.

The phones are always ringing in your medical office. Calls from patients, other medical facilities, and  insurance companies need to be answered in a timely manner.

We provide answering services to medical offices, on-call healthcare professionals, hospitals, pharmaceutical companies, and more. We understand the nature of your business and add the professional support you need to your medical team. Patients need your services at any given time and healthcare issues don’t keep office hours. Whether the call is for a routine physical, sick visit, or a medical procedure, your patients want and need to speak to a live person. We understand patients require sensitivity to their needs. Our knowledgeable operators are industry-trained to provide you with high quality medical answering services while maintaining the care and confidentiality your office requires.

Our US-based call center answers calls 24 hours a day, 7 days a week, including holidays so you’re always covered. With the fastest pickup times in the industry, our commitment is to provide your patients with assistance in a timely manner. Our medical answering services include message taking, call forwarding, emergency call transfers, receptionist services, information requests, and more. Our operators answer all of your calls exactly to your instructions. We understand your specific business demands and we make sure your patients’ needs come first. We care for them in the way you’d expect. Choose medical answering services with VoiceNation and let us write you a prescription for peace of mind.

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Industries we Serve

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