HIPAA-Compliant Medical Office Answering Service for Optimal Patient Care
HIPAA Compliant & Accurate
24-7 Patient Call Coverage
Professional Features to Help Medical Practices Thrive
Our medical office answering service offers a range of features designed to ensure that you and your patients can get the information you need quickly and accurately, no matter what time of day it may be. From call forwarding to detailed reporting, we're here to serve you and your practice.
Simple Order Processing
Sometimes missing a phone call can cost you a sale or even a customer. Don’t chance it. With VoiceNation, our 24-hour answering service helps make missing a sale a thing of the past.
Why Do You Need Our Physician Answering Service?
Being able to respond to patients promptly and have all of the information you need to take the appropriate action can literally mean the difference between life and death when you’re a medical professional. When you hire our team of skilled customer service agents, you’ll have 24/7 coverage, ensuring that your patients and other doctors can always reach you when they need to. At QAS, we provide extensive specialized training to our staff to ensure that they can provide five-star service to your practice and your patients, including in-depth training on HIPAA compliance. We pride ourselves on providing the best possible service to you and your patients, every time.
Choose a Medical Office Answering Service That's Up to the Task
Providing a live answering service for a doctor’s office can pose unique challenges, but at QAS, we have the skills to provide unparalleled service that meets or exceeds your every need.
24/7 Service Is Key for Your Doctor's Office
Illness rarely has convenient timing, and your patients’ medical concerns will not always come up during your office hours. Unless your practice is open 24/7, you might think you don’t have much choice but to leave patients hanging when you’re closed. However, by hiring our physician answering service, you can be there for your patients and stay abreast of vital updates at any time, and your patients will always be able to reach an actual human being whenever they call, whether or not anyone is actually there.
The Importance of Using a HIPAA-Compliant Answering Service
At a medical office, you can’t have just anyone answering the phones: You need to ensure that you’re in full compliance with HIPAA to protect patients’ privacy. At QAS, our staff is fully trained and prepared to handle sensitive health data with the utmost care.
Choose an Answering Service That Keeps Up With Your Medical Practice
Medical offices are bustling places, with patients coming and going, staff members hurrying to assist clients, and, a waiting room full of people seeking care. Efficiency is the key to smooth operation for a medical practice, and not a moment of time or labor should be wasted. One of the best ways to keep up with the bustle is to hire a 24/7 medical answering service with agents trained in scheduling and HIPAA requirements.
Why You Need a Bilingual Medical Answering Service
If your practice is in an area with a lot of Spanish speakers, we can help you break down the language barrier. Our doctors’ answering service has operators who are fluent in both Spanish and English, meaning that we can help dramatically increase your patients’ satisfaction rates. Having a bilingual call answering service can really set your practice apart!
Get Professional Support for Your Medical Team
Chances are good that the phone is always ringing at your medical office. Calls from patients, other medical facilities, and insurance companies need to be answered in a timely manner, and using a top-notch answering service for your medical practice can help. Whether the call is for a routine physical, sick visit, or medical procedure, your patients want and need to speak to a live person who’s sensitive to their needs and will protect their privacy. With our live answering service, you’ll be able to offer the best possible care to your patients: Our knowledgeable operators are industry-trained to provide you with high-quality medical answering services while maintaining the care and confidentiality your office requires.
Professional support for your medical team.
The phones are always ringing in your medical office. Calls from patients, other medical facilities, and insurance companies need to be answered in a timely manner.
We provide answering services to medical offices, on-call healthcare professionals, hospitals, pharmaceutical companies, and more. We understand the nature of your business and add the professional support you need to your medical team. Patients need your services at any given time and healthcare issues don’t keep office hours. Whether the call is for a routine physical, sick visit, or a medical procedure, your patients want and need to speak to a live person. We understand patients require sensitivity to their needs. Our knowledgeable operators are industry-trained to provide you with high-quality medical answering services while maintaining the care and confidentiality your office requires.
Our U.S.-based, HIPAA-compliant answering service always has you covered. Our call center answers incoming calls 24 hours a day, 7 days a week, including holidays: Health issues don’t take holidays, and neither should an answering service for a doctor’s office. With the fastest pickup times in the industry, our commitment is to provide your patients with assistance in a timely manner. Our medical answering services include message-taking, call forwarding, emergency call transfers, receptionist services, information requests, and more. Our operators answer all of your calls exactly to your instructions. We understand your specific business demands, and we make sure your patients’ needs come first. We care for them in the way you’d expect. Choose medical answering services from QAS and let us write you a prescription for peace of mind!
Other Industries we Serve
Quality live answering service plans for your business.
Your business demands more
We'd love to chat with you! Call 877.554.6222 today to speak with a sales professional to discuss one of our flexible plan options or browse through our pricing list here.
Try Our Physician Answering Service for Free Today
If you’re interested in our HIPAA-compliant answering service, we’d love to give you a seven-day free trial. Just call 1-877-554-6222 today and we’ll get you started right away. We can also tell you more about our flexible plan options or give you a custom quote for our services. Let us help you provide the highest level of care to your patients!
VoiceNation Live Answering FAQ
No. VoiceNation services are based on a month to month agreement.
Each of our price plans (excluding 40 for 40 Quick Start) has a base monthly fee and a certain number of included live operator minutes. This base fee for each plan includes our entire suite of features bundled together. So, unlike most call centers who nickel and dime you with “a la carte” fees after charging a low monthly rate, VoiceNation charges a flat monthly rate so there are no surprises when you get your monthly bill.
Examples of these “a la carte” fees you can expect from other live answering companies are services like taking appointments, charging you for each call transfer/dispatch, charging a per minute fee for the entire time a patched call lasts, order taking, paging, voicemail, holiday or weekend fees, receiving faxes and even charging to send your messages to you any way other than email. With VoiceNation, there are no surprises.
Nope. VoiceNation does not believe in nickel and diming our customers. Unlike most call centers, VoiceNation only bills for operator call handling time. If your script requires us to transfer (patch) calls directly to you or your team members, there will be no additional per minute or per call fees. Once we have successfully connected you with your callers you are no longer being billed.
**Make sure to ask about this hidden charge when choosing your answering service.**
Once your order is processed, you will receive an email with a link to your online setup wizard. As soon as you complete your setup wizard, we will start answering your calls. It’s that easy.
All live answering accounts are billed in six second increments. We don’t round up to the next minute.
We bill by the minute rather than by the call so you pay for less time on calls lasting less than a minute.
The per minute charge if you go over your minutes is $2.49. All plans have the same per-minute overage charge.
The Message Only plan was designed for anyone who just needs message taking. If you have more advanced needs, like call transferring or on-call dispatching, you will need a different plan. To see a list of all plans and features, please see our pricing page.
Yes, you will be able to track your minutes online from your online account login. From the home page you will see the amount of minutes you have accrued as of 11:59 the previous day.
Yes, VoiceNation can order custom toll free vanity numbers. Your custom vanity toll free number can be used as your free VoiceNation number that is included with your account.
There is a one time charge of $75 to order a vanity toll free number. Vanity numbers are not available as local area code numbers, only toll free. To order a vanity number, search this site here or here and once you have found your number, proceed through the VoiceNation website ordering process. During the order there will be a field for you to enter your requested number. Please allow 5 business days for vanity numbers to be confirmed. We advise you not to advertise or give out your requested vanity number until we have emailed you to confirm your number has been reserved.