Small business answering service
Empower your medical service
Emergencies don’t happen within business hours. Always be available with VoiceNation’s 24/7 live answering service. We’ll manage your appointments and on-call schedule and connect your patients to the right people with free call forwarding.
From appointments to on-call scheduling, link your calendar with us and we’ll handle it all.
Your patients’ information is protected with us. We don’t record calls, so sensitive information remains safe.
Don’t send your patients to voicemail when they need you the most. We’ll connect them to the on-call doctor right away.
Uniquely tailored for all industries
Bring in more clients with our unique features
Always be available to your patients with our 24/7 service, including weekends and holidays.
Simply link your calendar with us and we’ll book patient appointments and manage your on-call scheduling.
We represent your business with your words for the best client experience.
We protect your patients’ sensitive information and we’ll never record your calls.
Say no to outsourced call centers! Our operators are 100% US based.
We charge less because we work smarter and more efficiently than those other guys.
We streamline your lead funnel by sending only qualified leads to you.
Serve a diverse client base with our bilingual operators. This feature is free with your plan.
VoiceNation Live Answering FAQ
No. VoiceNation services are based on a month to month agreement.
Each of our price plans (excluding 40 for 40 Quick Start) has a base monthly fee and a certain number of included live operator minutes. This base fee for each plan includes our entire suite of features bundled together. So, unlike most call centers who nickel and dime you with “a la carte” fees after charging a low monthly rate, VoiceNation charges a flat monthly rate so there are no surprises when you get your monthly bill.
Examples of these “a la carte” fees you can expect from other live answering companies are services like taking appointments, charging you for each call transfer/dispatch, charging a per minute fee for the entire time a patched call lasts, order taking, paging, voicemail, holiday or weekend fees, receiving faxes and even charging to send your messages to you any way other than email. With VoiceNation, there are no surprises.
Nope. VoiceNation does not believe in nickel and diming our customers. Unlike most call centers, VoiceNation only bills for operator call handling time. If your script requires us to transfer (patch) calls directly to you or your team members, there will be no additional per minute or per call fees. Once we have successfully connected you with your callers you are no longer being billed.
**Make sure to ask about this hidden charge when choosing your answering service.**
Once your order is processed, you will receive an email with a link to your online setup wizard. As soon as you complete your setup wizard, we will start answering your calls. It’s that easy.
All live answering accounts are billed in six second increments. We don’t round up to the next minute.
We bill by the minute rather than by the call so you pay for less time on calls lasting less than a minute.
The per minute charge if you go over your minutes is $2.49. All plans have the same per-minute overage charge.
The Message Only plan was designed for anyone who just needs message taking. If you have more advanced needs, like call transferring or on-call dispatching, you will need a different plan. To see a list of all plans and features, please see our pricing page.
Yes, you will be able to track your minutes online from your online account login. From the home page you will see the amount of minutes you have accrued as of 11:59 the previous day.
Yes, VoiceNation can order custom toll free vanity numbers. Your custom vanity toll free number can be used as your free VoiceNation number that is included with your account.
There is a one time charge of $75 to order a vanity toll free number. Vanity numbers are not available as local area code numbers, only toll free. To order a vanity number, search this site here or here and once you have found your number, proceed through the VoiceNation website ordering process. During the order there will be a field for you to enter your requested number. Please allow 5 business days for vanity numbers to be confirmed. We advise you not to advertise or give out your requested vanity number until we have emailed you to confirm your number has been reserved.
Tap into the Power of Medical Live Answering Service
There’s really no limit to how VoiceNation can help create a better workflow at your practice. See for yourself.
Service is Key for your Doctor's Office
Illness rarely arrives with convenient timing, and your patients’ medical questions will not always come during business hours. Unless your medical practice is open 24/7, you might think you have little choice but to leave some patients hanging when you are closed. However, there is a way to provide exemplary service all through the night. By hiring a physician answering service, you can keep in touch with patients and stay abreast of vital updates.
The Importance of Using a HIPAA-Compliant Answering Service
It’s a great idea to have a professional answering service for your medical office, mainly because your patients will always be able to reach an actual human being whenever they call, no matter if anyone is actually there. That being said, you’ll want to make sure you have a service that is fully compliant with the Health Insurance Portability and Accountability Act, more commonly known as HIPAA. Learn why it’s so essential that anyone who answers your phone be well aware of this specific act.
Finding an Answering Service That Keeps Up With Your Medical Practice
Medical offices are bustling places, with patients coming and going, staff members hurrying to assist clients and, ideally, a waiting room full of people seeking care. Efficiency is the key to smooth operation for a medical practice, and not a moment of time or labor should be wasted. One of the best ways to keep up with the bustle is to hire a 24/7 medical answering service with agents trained in scheduling and HIPAA requirements. For any office looking to increase efficiency, here are the top four traits an answering service should offer.
Why You Need a Bilingual Medical Answering Service
The benefits of hiring an answering service for your medical practice are numerous and robust. You can dramatically increase your patients’ satisfaction rates without losing money to more salaries and overhead. If you have decided you want to reap the rewards of a medical answering service, then be sure to choose one with operators who are fluent in both Spanish and English. Here are the top four reasons why a bilingual answering service could be your practice’s ace in the hole.