Medical Industry Answering Service

Medical Industry Answering Service

Medical Answering Service on a Professional Scale by VoiceNation

VoiceNation was voted the highest ranked answering service in 2016 for its professionalism, value and call quality.
Voicenation ATSI 2017 Award of Excellence

HIPAA Compliant & Accurate

24-7 Patient Call Coverage

Schedule Appointments

Professional Features Tailored for Medical Offices

From complex message taking to free call patching to 24-7 live answering, we've got your medical office covered. When calls need to be routed quickly and accurately, you can relax knowing we'll take those important calls, anytime of day or night.

Instant Activation

We’re the only answering service to offer online instant activation for your call center services.  You don’t have to wait days to get your account up and running. Shhhh, that’s unheard of in this industry.

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24/7 Service

We provide high quality answering and virtual phone service 24 hours a day, 7 days a week, 365 days a year…including weekends, after hours and holidays.

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Simple Order Processing

Sometimes missing a phone call can cost you a sale or even a customer. Don’t chance it. With VoiceNation, our 24-hour answering service helps make missing a sale a thing of the past.

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Call Patching

Commonly referred to as call transfer, call relay, or call forwarding service, call patching is a feature many of our customers need and we make it super easy to configure.

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Local or Toll-Free

Selecting the right number can make a big impression on your clients. Our toll-free option is a great way to boost your professional image.

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New and Improved Dashboard

The new and improved dashboard lets you make real-time updates and changes to your messages, on-call schedule, employee profiles and more.

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Manage On-Call Schedules

Update the On-Call Schedule for your team easily and on the fly. Never worry about last minute changes again.

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Detailed Reports

Export comprehensive reports that detail call by date and month, billable time, frequent callers, calls by region and more.

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Why Live Answering Service?

As medical professionals, staying in constant communication with clients is crucial to the success of each case. Attentiveness to each and every client is essential to maintain the quality and integrity of a bustling practice. Hiring a team of highly-trained telephone answering service representatives immediately allows for 24-7 coverage so you don’t miss any incoming patient calls.

With VoiceNation, your doctor’s office can expect to receive 5-star service from the elite team of HIPAA-compliant agents, each of whom undergoes extensive, daily training to answer calls professionally, every time. Our unique staff development program enriches each agent with superior skills that translate to you, the customer in the form of excellent customer service that you won’t find at any other answering service around.

Tap into the Power of Medical Live Answering Service

There’s really no limit to how VoiceNation can help create a better workflow at your practice. See for yourself.

Service is Key for your Doctor's Office

Illness rarely arrives with convenient timing, and your patients’ medical questions will not always come during business hours. Unless your medical practice is open 24/7, you might think you have little choice but to leave some patients hanging when you are closed. However, there is a way to provide exemplary service all through the night. By hiring a physician answering service, you can keep in touch with patients and stay abreast of vital updates.

The Importance of Using a HIPAA-Compliant Answering Service

It’s a great idea to have a professional answering service for your medical office, mainly because your patients will always be able to reach an actual human being whenever they call, no matter if anyone is actually there. That being said, you’ll want to make sure you have a service that is fully compliant with the Health Insurance Portability and Accountability Act, more commonly known as HIPAA. Learn why it’s so essential that anyone who answers your phone be well aware of this specific act.

Finding an Answering Service That Keeps Up With Your Medical Practice

Medical offices are bustling places, with patients coming and going, staff members hurrying to assist clients and, ideally, a waiting room full of people seeking care. Efficiency is the key to smooth operation for a medical practice, and not a moment of time or labor should be wasted. One of the best ways to keep up with the bustle is to hire a 24/7 medical answering service with agents trained in scheduling and HIPAA requirements. For any office looking to increase efficiency, here are the top four traits an answering service should offer.

Why You Need a Bilingual Medical Answering Service

The benefits of hiring an answering service for your medical practice are numerous and robust. You can dramatically increase your patients’ satisfaction rates without losing money to more salaries and overhead. If you have decided you want to reap the rewards of a medical answering service, then be sure to choose one with operators who are fluent in both Spanish and English. Here are the top four reasons why a bilingual answering service could be your practice’s ace in the hole.

Excellent medical answering service support for medical businesses.

Chances are your medical office receives a considerable amount of calls every day. Whether your patients need a routine check-up or have a medical emergency it’s obvious that every call you receive is more than just a business opportunity.

Professional support for your medical team.

The phones are always ringing in your medical office. Calls from patients, other medical facilities, and  insurance companies need to be answered in a timely manner.

We provide answering services to medical offices, on-call healthcare professionals, hospitals, pharmaceutical companies, and more. We understand the nature of your business and add the professional support you need to your medical team. Patients need your services at any given time and healthcare issues don’t keep office hours. Whether the call is for a routine physical, sick visit, or a medical procedure, your patients want and need to speak to a live person. We understand patients require sensitivity to their needs. Our knowledgeable operators are industry-trained to provide you with high quality medical answering services while maintaining the care and confidentiality your office requires.

Our US-based call center answers calls 24 hours a day, 7 days a week, including holidays so you’re always covered. With the fastest pickup times in the industry, our commitment is to provide your patients with assistance in a timely manner. Our medical answering services include message taking, call forwarding, emergency call transfers, receptionist services, information requests, and more. Our operators answer all of your calls exactly to your instructions. We understand your specific business demands and we make sure your patients’ needs come first. We care for them in the way you’d expect. Choose medical answering services with VoiceNation and let us write you a prescription for peace of mind.

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Industries we Serve

Quality live answering service plans for your business.

Your business demands more

We'd love to chat with you! Call 877.554.6222 today to speak with a sales professional to discuss one of our flexible plan options or browse through our pricing list here.

Talk to us about a Custom Plan

For budgetary pricing, or to receive a custom quote, please  call 877.554.6222 nowor fill in the form to schedule a call with a sales consultant.

VoiceNation Live Answering FAQ

No. VoiceNation services are based on a month to month agreement.

Each of our price plans (excluding 40 for 40 Quick Start) has a base monthly fee and a certain number of included live operator minutes. This base fee for each plan includes our entire suite of features bundled together. So, unlike most call centers who nickel and dime you with “a la carte” fees after charging a low monthly rate, VoiceNation charges a flat monthly rate so there are no surprises when you get your monthly bill.

Examples of these “a la carte” fees you can expect from other live answering companies are services like taking appointments, charging you for each call transfer/dispatch, charging a per minute fee for the entire time a patched call lasts, order taking, paging, voicemail, holiday or weekend fees, receiving faxes and even charging to send your messages to you any way other than email. With VoiceNation, there are no surprises.

Nope. VoiceNation does not believe in nickel and diming our customers. Unlike most call centers, VoiceNation only bills for operator call handling time. If your script requires us to transfer (patch) calls directly to you or your team members, there will be no additional per minute or per call fees. Once we have successfully connected you with your callers you are no longer being billed.

**Make sure to ask about this hidden charge when choosing your answering service.**

Once your order is processed, you will receive an email with a link to your online setup wizard. As soon as you complete your setup wizard, we will start answering your calls. It’s that easy.

All live answering accounts are billed in six second increments. We don’t round up to the next minute.

We bill by the minute rather than by the call so you pay for less time on calls lasting less than a minute.

The per minute charge if you go over your minutes is $2.49. All plans have the same per-minute overage charge.

The Message Only plan was designed for anyone who just needs message taking. If you have more advanced needs, like call transferring or on-call dispatching, you will need a different plan. To see a list of all plans and features, please see our pricing page.

Yes, you will be able to track your minutes online from your online account login. From the home page you will see the amount of minutes you have accrued as of 11:59 the previous day.

Yes, VoiceNation can order custom toll free vanity numbers. Your custom vanity toll free number can be used as your free VoiceNation number that is included with your account.
There is a one time charge of $75 to order a vanity toll free number. Vanity numbers are not available as local area code numbers, only toll free. To order a vanity number, search this site here or here and once you have found your number, proceed through the VoiceNation website ordering process. During the order there will be a field for you to enter your requested number. Please allow 5 business days for vanity numbers to be confirmed. We advise you not to advertise or give out your requested vanity number until we have emailed you to confirm your number has been reserved.

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