Leave a Message After the Tone
You can count on message retrieval with VoiceNation Live’s 24 hour live answering service.
May 9, 2011 – It happens all the time. You have a missed call. Whether you are away from your desk, in an important meeting, on the road, or even at home spending time with your family, you cannot always get to your phone to answer the incoming call. You rely on the caller to leave you a message and depend on technology for message retrieval. But times have changed. Callers do not always leave a voice message and you are left with an empty feeling not knowing why you were trying to be reached.
We live in a time-crunch world and a growing number of people feel they don’t always have time for voice mail. One of two problems seem to be happening, leaving a greater opportunity for miss-communication. Callers fail to leave messages. People are impatient and like instant gratification. Now-a-days, callers prefer to speak with a live person more than ever. If a caller takes the time to make a phone call, leaving a message and waiting for the recipient to return the call often times does not feel like the most efficient use of his time. And what about the people who fail to check their voicemail messages? Here lies the gap in communication.
Data from uReach Technologies, which designs voice messaging systems for Verizon Wireless, shows that over 30 percent of voice messages remain unheard for three days or longer and that more than 20 percent of people with messages in their mailboxes rarely check them.
Another study conducted by Sprint found that 91 percent of people under the age of 30 respond to text messages within an hour and are four times more likely to respond to texts than to voice messages within minutes. Adults 30 and older are twice as likely to respond within minutes to a text message than to a voice message.
VoiceNation offers a simple solution to combat these issues. Their 24 hour live answering service is a method customized to meet your business needs. You can depend on VoiceNation’s trained operators to answer your calls according to your call script and effectively relay your messages. According to James Siminoff, founder and CEO of PhoneTag, it takes 6 seconds to read a voicemail message that would take 79 seconds to hear. That is why VoiceNation will deliver your voicemail messages by text, email, or fax so that you will save time and have the convenience to refer to the message when needed.
Your customers should never be ignored and important messages often times require a prompt response. On the other hand, as the caller, your time is important and should be treated with regard. Missed calls are often missed opportunities. Don’t let an important message pass you by.
VoiceNation, America’s leader in virtual PBX and voicemail was founded in 2002 by CEO Jay Reeder and opened their Next Generation call centers in 2009. The company has grown to serve more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. They leverage the very latest in proprietary technology solutions in order to deliver quality call answering services at the lowest cost to their customers. To learn more about VoiceNation and their services, please visit www.qualityansweringservice.com.
For more information, contact:
Graham C. Taylor
1.866.766.5050, ext. 150