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Swooping In During Sweeps – VoiceNation Answers the Call for ABC Columbia

Swooping In During Sweeps – VoiceNation Answers the Call for ABC Columbia

BUFORD, GA AND COLUMBIA, SC… VoiceNation, the industry leader in live answering and virtual receptionist services trusted by thousands of businesses worldwide, supported more than 50,000 calls to Columbia South Carolina’s ABC affiliate WOLO-TV during their May Sweeps Gold Tablet Giveaway contest.

ABC Columbia selected VoiceNation as their partner for their May Sweeps Gold Tablet Giveaway contest. During the month of May, ABC Columbia gave away 40 gold tablets over a four-week period. Twice a day for four weeks straight, WOLO held a contest for their viewers to call in to a toll free number where they could enter their name to the random drawing to win one of the highly popular gold tablets.

“Knowing that the contest would create a huge buzz and thousands of calls from their loyal viewers, ABC Columbia needed a solution that could handle an incredibly high call volume.  Ultimately, they chose VoiceNation as their preferred provider to answer the calls,” said Eric Schurke, Director of Operations at VoiceNation.

Over the course of the month long contest, ABC viewers made over 50,000 calls to the VoiceNation platform that was customized specifically for the Gold Tablet Giveaway contest.  During peak call times, VoiceNation was handling nearly one thousand simultaneous calls.

“VoiceNation was most helpful in recommending the voicemail registration system.  We were most pleased with the way VoiceNation worked with us on the execution of this contest. It was the first time the station had used a voicemail registration contest,” ABC Columbia’s Station Manager/Program Director Dave Aiken stated.

VoiceNation is a leading provider of 24-hour live answering services and call center solutions ranging from appointment setting and simple order processing to voicemail, call patching and more.

Schurke continued, “This wasn’t the first time that we’ve been asked to answer calls on a grand scale. We’ve been working with Comedy Central producers for years now, supporting ‘The Colbert Report’ Atone Phone hotline. Utilizing our own custom solutions and open source technology, VoiceNation has the ability to create answering solutions that most phone companies simply don’t have the technology or bandwidth to support. We were delighted to partner with ABC on this project.”

About VoiceNation

VoiceNation is the leading provider of 24-hour, professional-grade live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.

Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities. To learn more about VoiceNation, visit http://www.qualityansweringservice.com.

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