VoiceNation Live Announces Expansion of Call Center to Accommodate Recent Growth
VoiceNation’s newest state of the art call center has doubled in account base and quadrupled in size since its recent formation in 2009.
December 5th, 2011 – VoiceNation, the industry leader in live answering and virtual receptionist services, has announced their recent growth of 400% in just the two years since the company’s call centers were established in 2009. The increase in heavy call volume has prompted VoiceNation’s Atlanta-based call center to undergo recent renovations, quadrupling in size to meet the current demand for live answering services and leave opportunity for additional growth. VoiceNation’s incoming call volume has more than doubled, leading to an optimistic future.
“It is great to work for a company that continues to grow and hire during this economic environment,” states Brenda Underwood, Director of Call Center Services at VoiceNation.
VoiceNation is the architect of its own technology, contributing to much of the call center’s success. In-house developed technology gives the innovative company the ability to continually work to improve the technology used to serve customers.
It is VoiceNation’s goal to empower businesses to succeed by providing the highest quality answering service possible. VoiceNation’s professionally trained call center representatives undergo a six week training boot camp in the brand new, advanced training facility before taking any live calls. The training facility is also used during their four-step quality assurance program to guarantee that new accounts are setup to exact customer specifications.
VoiceNation maintains the lowest hold times in the industry. This is done by over staffing the call center in preparation for taking calls. Jay Reeder, President of VoiceNation advises, “The demand for live answering services is only increasing, as companies find that live answering services have less overhead costs associated than hiring their own in-house receptionist.”
VoiceNation continues to be the leader in the telecommunications industry. The forward-thinking company has raised the bar, contributing to numerous industry-firsts developments. The company’s drive to be the reliable backbone for both small and large businesses has changed the way live answering services are conducted.
VoiceNation, America’s leader in virtual PBX and voicemail was founded in 2002 by President Jay Reeder and opened their Next Generation call centers in 2009. The company has grown to serve more than 40,000 customers including FEMA, Blue Cross/Blue Shield, Dell, AIG and the U.S. Coast Guard. They leverage the very latest in proprietary technology solutions in order to deliver quality call answering services at the lowest cost to their customers. To learn more about VoiceNation and their services, please visit www.qualityansweringservice.com.
For more information, contact:
1.866.766.5050, ext. 107