Celebrating its expansion and increasing market share in the 24-hour call center and live answering service industry, VoiceNation recently held a grand opening event to mark the newest addition to its call center headquarters in Buford, GA. VoiceNation’s latest expansion will bring as many as 100 new call center jobs to the Northeast Atlanta area.
New positions will include Management, Customer Service Representatives, Dispatchers, Operations, Quality Assurance and Customer Support, IT, and Sales and Marketing.
During the event, VoiceNation President Jay Reeder announced, “During the time it took us to expand our Call Center, we’ve already increased our staff by 26 percent. This explosive growth is the result of a concerted team effort at all levels and departments.” Mr. Reeder went on to thank the entire VoiceNation team for their commitment and hard work that has contributed to such great success and maintained the company’s position as the knowledge leader in the telecommunications industry.
As the developer of its own technology, VoiceNation sets the standard for call center innovations. It’s no surprise its newest call center sector includes ultramodern features, like the dual 70 square-foot paint-on-wall screens to display call queues and two state-of-the-art Laser/LED projectors.
As part of VoiceNation’s company culture, and to show further appreciation for its employees, the organization welcomed staff participation when making decisions to boost the work environment. Many new features, some of which were suggested by employees, were implemented to promote VoiceNation’s unique approach to company culture and to enhance customer support.
The call center cubicles are arranged in a pod-style manner to encourage team-building and camaraderie. Pods include a 1:5 ratio of managers to operators. This strategy gives staff confidence and increases the quality of customer service offered. VoiceNation’s Quality Assurance Team is housed together in their respective pod to create a collaborative, engaging environment to produce the best, most efficient solutions for customers.
VoiceNation also embellished the work environment with comfortable, staff-elected chairs, expanded desktop work areas to provide adequate space for training materials, work cubicles complete with glass “writable” panels to inspire inner creativity, and vivid wall colors and modern furniture. Watch VoiceNation’s video for an inside look at its latest call center expansion.
“In order to provide the most positive work environment for our employees, it is important to go above and beyond in meeting their needs. When our employees feel appreciated, that emotion is translated to our customers, making VoiceNation a preferred call center partner for thousands of businesses nationwide,” explained Mr. Reeder.
To learn more about career opportunities at VoiceNation, visit http://qualityansweringservice.com/careers/job-openings.
VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.
Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities.
To learn more about VoiceNation, visit http://www.qualityansweringservice.com.