BUFORD, GA… VoiceNation, the industry leader in live answering and virtual receptionist services trusted by more than 50,000 businesses worldwide, has recently announced the formation of a special Legal Division to cater to attorneys who are solo practitioners as well as small law firms seeking a professional telephone answering service.
VoiceNation has created a dedicated division to provide live answering receptionist services to their rapidly expanding law firm client base. Eric Schurke, Director of Operations, will oversee the special division.
VoiceNation’s legal answering service provides consistent, high-level professional telephone answering around the clock, which helps law firms improve efficiency in their day-to-day operations while also increasing customer satisfaction and capturing leads. From family, estate and criminal law to personal injury law, VoiceNation provides exceptional live answering services that deliver the professionalism and trust that is needed and expected of firms in any practice area.
“Our dedicated team acts as an extension of the law firm. Our operators are professionally trained for the legal industry and knowledgeable about handling confidential information,” explained Jay Reeder, CEO of VoiceNation. “We create a custom plan that not only meets the needs of the firm, but also their client’s high expectations.”
Catering to a Growing Niche Market
For solo practitioners or small firms without a receptionist on staff, VoiceNation’s legal answering service is an affordable alternative that provides the law firm’s clients with 24/7 access to the firm. VoiceNation’s trained operators answer calls, screen calls, take messages, and transfer calls. Help desk services, lead capture, and other services are also available, depending upon the needs of the law firm.
VoiceNation’s online dashboard provides law firms with complete online access to their account, enabling them to monitor the account, customize a call script for multiple situations, set public and privacy options, and much more.
“Because of the consistency in the high level of professionalism by the VoiceNation receptionist, clients are receiving a better experience with our law office and are recommending others,” stated Mansfield Collins of the Law office of Mansfield Collins in Atlanta.
To learn more about VoiceNation’s Legal Division, visit https://www.voicenation.com/legal-answering-service.
VoiceNation is a leading provider of 24-hour live answering services and call center solutions. Named “Top Provider in Industry” by PC World, VoiceNation is positioned as a knowledge leader with innovations in pricing, service, and proprietary open source technology.
Over 50,000 businesses worldwide, including Comedy Central, Delta, Dunkin’ Donuts, Rolls Royce, and StateFarm trust VoiceNation as their professional telephone answering service. Founded in 2002, VoiceNation is a privately-held company that invests heavy emphasis in staff development and community outreach opportunities. To learn more about VoiceNation, visit http://www.voicenation.com.