Running a small business can be difficult. This is one of those things that kinda gets pushed to the side in all of the excitement of getting things up and running with a new business. You hold on to the thought that “things will get better soon”, and truthfully the do. In the meantime, you are standing there juggling about 20 different things all at once and trying to find a work/life balance (Haha! I know, I know, you are probably asking what is that, right?) But, that is exactly what drives you! That is what you are made of – that resolve, that passion, that skill set to push on and get things done. That is why you were able to start your own business in the first place.
With all of these things going on and through your mind, you also know that you have to take care of the customers that keep your doors open, day in and day out. This is where having a professional answering service, or a virtual receptionist, comes in handy. Here at VoiceNation, we understand that you need to take care of the lifeblood that keeps your business pumping…your customers. Your job is to run your business, our job is to take care of your customers and lift that burden from you. Below are 3 awesome reasons why you, as a small business owner, need to utilize a live answering service starting today:
1. Cost – Yep, I just threw down the #1 thing that you worry about all day long and every night…finances. This is the part of a business that everyone worries about, but it seems as a small business it is more in your face. I will quickly break it down for you. There is a significant cost difference between hiring an onsite employee versus having a whole army of thoroughly trained virtual receptionists ready to take your calls and help grow your business. Consider the amount you would pay a full-time employee for a month of work including insurance, vacation time, and maybe even overtime. At $10 an hour that would put you at a minimum of $1600 per month, or you could choose our Business Plan at $95 per month and spend the rest of that money on growing the business or taking a vacation (again, what is that, huh?). You get more quality for less.
2. Bandwidth – Expanding on the concept of having an army of call center reps at your fingertips, let’s not forget that we have that army here 24/7/365. Think about that for a moment, a call center representative would be here to answer your calls 24 hours a day, 7 days a week, 365 days a year (well, this year it is 366 – we can’t forget about Leap Day. We are staffed on that day, as well.). We even have the holidays covered for you so you can spend that time with your family and friends. Besides just being here when you are closed, we are here to cover your calls when you get super busy and customers are flooding your phone lines. With an answering service, we are able to scale up quickly to handle the flow of calls for your business. No matter what, we have you covered.
3. Customer Service – That’s right, going back to that lifeblood for your business. We all know that happy customers make more happy customers. People do not want to call a business and get an answering machine or be put through to a completely automated system (you know what I am talking about…we’ve all been there. We like to call it Voicemail Jail.). And truthfully, we know you do not want that for your customers or clients either. Customers want to speak to a real person, who is empathetic, down-to-earth, and caring. You want them to have the best experience possible and be treated with respect. That’s what we want for your customers, too. That’s why we have a thorough training process on customer service best practices and interpersonal skills for our whole staff. When our reps talk to your customers, it is like they are talking to their very own customers. They will take care of them because they know your livelihood depends on it and it is important to you.
There are many, many more reasons why hiring a live answering service might be the best thing you can do for your business, but I want to hit on the personal side for a minute. Probably the biggest reason for you would be to regain control of your business instead of your business controlling you. Just think of being able to head home at the end of the day or rest easy on the weekends knowing that your customers are being taken care of, you are making money, and your business is growing all while you are able to rest and focus on the important things in life – like your wife, husband, children, health, etc. Now wouldn’t that feel great?
Whether you have a real estate business, HVAC company, law firm, or retail business, we are skilled in all of those areas and many more. Start feeling that relief today. Check out our simple, straightforward plans and pricing, and be up and running in about a minute with our instant activation. It really is that simple.