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5 Common Myths about Call Centers

5 Common Myths about Call Centers

Are you considering using a live answering service to handle your incoming calls but are unsure if a call center is the way to go? We hope to ease your mind by busting five of the most common misconceptions people may have.

Poor customer service

A live answering service does not have to mean poor customer service. VoiceNation’s professional team; of live receptionists, are fully trained and operate as an extension of your company. We over-staff our call center so that your calls are answered immediately and with minimal hold time. Your customers will never reach voicemail or that after hours recording again. They can speak with a live representative 24 hours a day, 7 days a week, and even on holidays.

Too expensive

An affordable toll free or local business number costs less than a phone line and is just a fraction of the cost to hire a receptionist. You choose the package to fit your business needs, with all service plans bundled to include every feature and no a la carte fees.

I don’t need one.”

Live answering services can be used for all occasions, including call overflow, simple order taking, disaster recovery, lead capture, and rsvp services, just to name a few. If you are overwhelmed with business and missing incoming calls, or would simply like to capture leads from a recent marketing campaign, VoiceNation has a solution for you.

They aren’t knowledgeable of my industry.”

VoiceNation has live professionals trained in every industry, including business, legal, hospitality and real estate. Your call center representative will answer your calls according to your call script, as if they work exclusively for your company.

I won’t be kept in the loop.”

Our live representatives will forward your calls to the specified staff member, take messages, and deliver those messages via phone, fax, or email. Call screening and live message relay are both common services used by VoiceNation clients.

We want to be a part of your team and you need to feel confident you’ve hired the best call center service. Our custom solutions are suitable for small or large businesses in a variety of industries, with facilities in over 8,000 cities around the country. To learn more about VoiceNation and services available, visit http://www.qualityansweringservice.com/.

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