Customer service is the provision of service to customers before, during and after a purchase. It is a series of activities designed to enhance the level of customer satisfaction – the feeling that a product or service has met the customer expectation. Your product may have very well met your customer’s expectations, however, what many don’t consider is that providing good customer service also involves a timely response time. Your customer service response time speaks volumes about your company and can have a huge impact on whether or not your customers decide to do business with you in the future.
The economy is not where it should be and people are always shopping for the best deal. So what is going to make a customer buy from you instead of your competition when you both offer the same best low price? Your customer service response time is what sets you apart from your competition. Providing a quick response time will not only distinguish you from others in an aggressive market, but it represents company excellence.
Many companies have a business initiative to boost the quality of customer service offered. A live answering service is a great solution for companies who want to increase their customer service response time. Live answering benefits both the company and the customer in many ways. Companies have the confidence that they will never miss another call, ultimately retaining customers, and customers receive the immediate attention needed when calling.
To see how top Internet retailers rate in customer service response times, follow this link.