Salons are growing and are more demand than ever before. More people care to get their hair fixed, nails done (men are getting more pedicures than ever seen), and beauty is growing rapidly. The desire to get the new trendy colors, shapes, and styles are spiking. Social media activity has increased and more people are being looked at, so they are more worried about getting their hair, nails, makeup done. With this comes more and more of clients calling to get appointments or find out general information about your salon.
To avoid getting overwhelmed by the high volume calls your salon is getting from recent growth demand, VoiceNation can let you get back to what is most important, your client in front of you. Professional and friendly live receptionists are able to take your calls with excellent customer service and ensure each client feels just as taken care of as they do when they walk through your doors. Our receptionists are trained to know how to navigate each greeting and call request by following your customized script with regards to the needs of your clients. Here are just a few ways that VoiceNation’s assistance can grow your salon’s sales:
Happier clients mean more turnaround
You and your employees should be available to greet your clients at the door and create good relationships and conversations throughout your clients visit without being pulled away to answer your calls. Your salon should be relaxing and inviting without your phone noise in the background.
Saves you money
Many salons have to hire a receptionist to take these calls. The one receptionist actually costs salons more money than help because clients still get put on hold. The receptionists take lunch breaks and may miss calls due to scheduling an appointment with a client in person. Not to mention the time you have to take to train your new receptionist.
Never miss a client call again
You are expected to constantly be available to take your clients calls even after hours. This can be tiring and overwhelming to constantly be on call and dealing with angry clients because you have to miss their calls.
VoiceNation can take the noises and distractions away by answering your calls for you. Our friendly answering service is already trained to greet your customers through the phone, schedule/cancel appointments, set up new clients, and answer general information scripted the way you prefer. Our elite call center representatives are here for you 24/7 so you never have to worry about a missed call or a customer on hold again!
Pamper your clients and let VoiceNation handle the rest!